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Bella & Bona is a venture-capital-backed food-tech company offering a workplace food program that employees enjoy every day.

We work closely with our B2B customers to deliver a smooth, reliable, and high-quality lunch experience for their teams. To support our growing customer base, we are looking for an Account Manager who enjoys building long-term client relationships and coordinating internally to deliver excellent service.

As an Account Manager, you will be the main point of contact for a portfolio of B2B customers. Your focus will be on maintaining strong relationships with key client stakeholders (“Champions”), ensuring day-to-day operational excellence, and identifying opportunities to grow existing accounts.

You will work closely with multiple internal teams (Sales, Operations, Logistics, Finance, Marketing, and Customer Support) to ensure customer needs are clearly understood and effectively addressed.
Your Responsibilities

Customer Relationship Management

• Act as the primary contact for B2B customers, handling day-to-day communication via email, calls, and in-person meetings
• Build and maintain strong relationships with customer champions through regular feedback sessions and on-site visits
• Support contract adjustments and account configuration in the admin panel

Account Operations & Internal Coordination

• Orchestrate customer requests and feedback internally across departments (Operations, Logistics, Finance, Tech, Customer Support)
• Ensure internal teams have all relevant information needed to serve customers effectively
• Manage premium account support for selected key customers
• Coordinate invoice-related topics: clarifications, adjustments, and communication between customers and the invoicing team

Growth & Upselling

• Identify upsell opportunities within existing accounts (e.g. additional delivery days, increased allowance, new locations)
• Drive upsell initiatives in collaboration with Sales and City Managers
• Encourage and track customer referrals

Cross-functional Alignment

• Weekly alignment with Berlin & Munich City Managers on contracts, sales numbers, and operational insights
• Regular in-person visits to kitchens to stay close to daily operations
• Daily coordination with Logistics Managers on delivery feedback and slot adjustments
• Weekly alignment with Customer Support (B2C) on end-user communication and service feedback

Commercial & Marketing Support

• Support and close upsell deals, including demos, negotiations, contract setup, and onboarding
• Own selected marketing initiatives for existing customers (e.g. B2C reactivation campaigns) and monitor performance

• Experience in Account Management, Customer Success, or a comparable B2B-facing role
• Strong relationship-building and communication skills
• Structured, reliable, and hands-on working style
• Comfortable coordinating multiple stakeholders and departments
• Commercial mindset with the ability to identify and drive upsell opportunities
• Confident working with contracts, invoices, and operational topics
• Fluent in German and English

• Opportunity to join one of the most promising Food-Tech companies in Germany.
• Get exposure to a fast-growing start-up environment.
• Daily lunch allowance with delicious and healthy food.
• Join a fun and dynamic work environment.
• Full responsibility from day 1 and frequent communication and collaboration with all departments of the company.

• Mission-driven and long-term oriented: we focus on building a sustainable company with a clear purpose, while continuously improving how we work and deliver value
• Strong sense of teamwork: we collaborate across teams and locations, support each other, and take shared responsibility for our results
• Open, proactive, and respectful communication: we value clarity, ownership, and a solution-oriented approach in our daily work
• Reliable and committed working style: we take pride in delivering high-quality results in a dynamic environment while maintaining a positive team culture
• Continuous learning and improvement mindset: we encourage curiosity, adaptability, and personal growth through hands-on learning and feedback
• Customer-centric approach: our mission is to use technology and operational excellence to provide office teams with healthy, delicious, and convenient meals