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About Us

Brankas is solving the "last mile" for Open Finance in emerging economies. Since launching in Indonesia in 2017, Brankas is now the leading Open Banking technology provider in Southeast Asia. Brankas’ technology empowers banks, fintech partners and users to build and activate real-time and secure APIs for payments, identity, transaction data, and more.

Our vision is to make modern financial services available to everyone.

Job Title: Customer Support Specialist

Hiring Manager: Head of Growth

Location: Indonesia

What do you get to do?

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives

What do we look for in you?

• Experience as a Customer Support Specialist or similar CS role
• Fluent in Bahasa
• Familiarity with our industry is a plus
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Multi-tasking abilities
• Patience when handling tough cases
• BSc in Information Technology or relevant diploma

Why Join us?

• 100% remote work
• Leaders in Open Banking/Open Finance in South Asia
• TOWN leave policy (paid time off)
• Outstanding teammates who want to celebrate your success.
• Competitive Salary + Benefits + Flexible working hours.
• Mentorship & Guidance.
• Excellent leadership and network of individuals.