The Problem Getting a surgical instrument tray ready takes 12 messages, 8 people, 6 apps, and 3 days. Sales reps waste 70% of their time on admin and other non-sales tasks. Operations teams manually structure data from texts and emails. 21% of surgeries get cancelled. 30% are scheduled with less than 48 hours' notice. The medical device industry runs on chaos. The Solution Deviceflow built an AI Operations Co-Pilot that automates medical device customer service and inventory operations. Sales reps text: "I need a posterior cervical set shipped to Brian for surgery next Tuesday." Deviceflow handles everything else. Four core components: AI Agents: Natural language processing via text, email & calls Workflow Engine: Automated inventory, billing, scheduling, audit Systems Integration: NetSuite, ImplantBase, QuickBooks Team Hub: Unified communications for all stakeholders Currently tracking 150,000+ devices across 150+ locations.
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