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At Gideon, we're crafting the future of logistics, manufacturing & other industrial environments with cutting-edge AI and 3D vision-based autonomous robots. Our team is committed to automating complex operations, allowing people to shine in what they do best.

If you're ready to join us and be part of this journey, read on!

Our team of 100+ spans hardware and software engineering, product, operations, commercial, and corporate functions. Together, we design and deploy robots that improve safety, efficiency, and scalability across some of the world's most demanding environments. We believe robots should amplify human potential, not replace it. Everything we build is centered on enabling people to become designers, operators and leaders of automated age.

We are looking for a Senior Customer Success Project Manager to own the relationship, deployment execution, and long-term growth of 1–2 of our most strategic AMR customer accounts. This person sits at the intersection of project delivery, customer success, and account development — working closely with our Technical Program Manager who manages internal engineering execution.

You will own the project plan, drive customer adoption, and ensure deployments across multiple sites translate into measurable operational value and business growth.

Responsibilities we’ll trust you with:

• Own the master project plan across all active sites, coordinating dependencies between customer operations, third-party vendors, and Technical Program Managers responsible for internal engineering execution
• Act as the primary point of contact across operational and executive levels
• Manage expectations proactively, de-escalate issues, and drive regular business reviews
• Maintain visibility into customer health metrics and long-term account trajectory
• Lead all customer-facing deployment activities: kickoff, onboarding, go-live, stabilization, and post-deployment optimization
• Drive adoption through structured enablement and monitor fleet performance and utilization across sites
• Identify expansion opportunities and build business cases in partnership with Sales Track and communicate customer ROI, and manage awareness of contract scopes, renewals, and expansion potential
• Serve as the customer's voice internally — translating operational needs into clear requirements for engineering and product
• Hold the TPM accountable to milestones, escalate risks early, and drive alignment across Sales, Engineering, Operations, and Product

Your area of expertise:

• 5+ years in project/program management or customer success roles
• Experience implementing automation solutions (preferably in mobile robotics)
• Proven track record managing complex, multi-site deployments in robotics, AMR, automation, or logistics environments
• Experience with enterprise or strategic customers at both operational and executive levels
• Comfortable identifying expansion opportunities and building ROI narratives in partnership with Sales
• Structured approach to customer health, adoption metrics, and renewal/expansion cycles
• Confident handling difficult customers and high-pressure situations
• Solid enough understanding of AMR/robotics systems to lead credible customer conversations and spot operational issues
• Strong ownership mindset — you own outcomes across delivery, adoption, and growth
• Proven ability to manage complex stakeholder environments and drive change
• Comfortable operating in high-pressure, on-site environments
• Able to connect technical systems, operations, and business value
• Able to translate technical realities into business language for customer stakeholders
• Interest in learning and understanding how different parts of our robot system work (such as navigation, localization, computer vision, and others)
• Bonus points: Field service or on-site deployment background is a strong plus
• ~30% (frequent travel to customer sites during key deployment and stabilization phases)

We believe great work deserves great benefits. That’s why we offer +22 base vacation days to help you recharge, along with a generous health, dental, and vision benefits package designed to support you and your family. You’ll also have access to a 401(k) retirement plan and additional perks that help you plan for the future while enjoying the present.

Excited about this opportunity? We'd love to hear from you!

https://erp.gideon.ai/jobs/senior-customer-success-project-manager-robotics-us-458