Customer Support Agent
Giraffe360
About the Company
Giraffe360 is a unique breakthrough camera technology designed to create beautiful real estate listing content. Our device is a mix of high accuracy Lidar laser and SLR photo camera to provide various contents for showcasing properties packaged in an extremely simple, push of the button design.
With a growing headcount of over 200 people globally Giraffe360 has been selected as one of the top 100 Property Technology solutions in Europe and is servicing real estate agencies in 30 countries across the world & has raised more than $20M of venture funding.
As a Customer Support Agent, you will be on hand to respond to any customer/client queries and assist in managing our customer’s game-changing subscription product for real estate companies to streamline professional quality photography and high accuracy floor plan creation.
This is a fantastic opportunity to develop a career with a forward-thinking, innovative and rapidly growing business that can offer you unparalleled potential for both personal and professional growth. You will receive substantial training and guidance that will enable you to take control of your career and be a part of something special.
Responsibilities
As a Customer Support Agent with Giraffe360 you will:
- Respond in a timely manner to customer enquiries/queries (project and camera related)
- Assist customers with resolving issues and ensuring they are making best use of the product & updates in all interactions.
- Collaborating with Customer Success departments to identify customer issues for follow up.
- When required, take on new projects from our leadership team.
- Categorisation of tasks & queries within our customer support system
- To undertake other ad hoc tasks as required.
Person Specification
- If you have experience in Intercom, Salesforce, Zendesk or any support system that would be highly advantageous but if not, don’t worry, we will train you up.
- Previous roles that involved experience in problem-solving, analysis, customer satisfaction/service, attention to detail
- The ability to manage customers’ expectations effectively.
- Be comfortable picking up the phone and talking with customers.
- Be reliable. When you say you are going to do something, do it!
- The ability to be agile in your working.
- Excellent written and oral communication skills.
- Strong attention to detail and the ability to establish priorities, schedule and meet deadlines.
- Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
- Good problem and conflict resolution skills.
What we offer:
- £28,000 base salary (+£750 bonus per quarter based on hitting Key Metrics)
- Hybrid (2 days in office) and flexible working from our Ancoats office
- 25 days annual leave (plus bank holidays)
- Enhanced parental leave and pay
- Regular socials
- Training and development