Customer Services Systems Specialist
Customer Service
Manchester, UK
GBP 40k-40k / year
Posted on Jun 21, 2026
We’re growing and we’d love you to grow with us!
Giraffe360 is looking for a systems-focused Customer Success Systems Specialist to serve as the architect of our customer-facing technology stack. This is a high-impact role focused on building for scalability, engineering robust technical enablement, and ensuring our tools empower our teams to deliver world-class service.
Reporting to the VP of Customer Services, you will be the primary administrator for our core platforms, turning our support and success functions into a seamless, automated, and data-driven engine.
💼 What You’ll Be Doing
You will be the operational engineer at the heart of our customer facing functions, instilling rigor into our daily workflows and ensuring we scale sustainably while enabling our people and customers to do more.
You are a technical powerhouse who views every operational challenge as a puzzle to be solved through better systems design and data-driven automation.
You are the ideal candidate if you possess:
Giraffe360 is a breakthrough camera technology transforming how real estate content is created. Our all-in-one device combines high-accuracy LiDAR and SLR photography to produce stunning visuals and precise floor plans — at the push of a button.
Recognised as one of Europe’s Top 100 PropTech solutions, we support real estate agencies in 30+ countries, have raised £30M+ in venture funding, and employ 250+ people across four global hubs.
We’re a scale-up business, which means things move quickly. We’re looking for people who are practical, adaptable and excited by the opportunity to help shape how we work as we grow.
✨ Ready to join a fast-growing company where your impact truly matters?
Apply now and let’s grow together.
Need more info?
Contact us:
beth.young@giraffe360.com
Giraffe360 is looking for a systems-focused Customer Success Systems Specialist to serve as the architect of our customer-facing technology stack. This is a high-impact role focused on building for scalability, engineering robust technical enablement, and ensuring our tools empower our teams to deliver world-class service.
Reporting to the VP of Customer Services, you will be the primary administrator for our core platforms, turning our support and success functions into a seamless, automated, and data-driven engine.
💼 What You’ll Be Doing
You will be the operational engineer at the heart of our customer facing functions, instilling rigor into our daily workflows and ensuring we scale sustainably while enabling our people and customers to do more.
- Your core responsibilities include:
- System Architecture: Managing and optimizing the end-to-end configuration and administration of Salesforce, Intercom, and Jira to support business objectives.
- Workflow Automation: Designing and implementing advanced automated workflows to reduce manual overhead and improve speed-to-resolution across all support channels.
- Data Integrity & Reporting: Ensuring high standards of data hygiene across the tech stack and building sophisticated dashboards to track operational KPIs.
- Technical Bridge: Acting as the key liaison between Customer Success and IT/Engineering teams to translate business requirements into technical solutions.
You are a technical powerhouse who views every operational challenge as a puzzle to be solved through better systems design and data-driven automation.
You are the ideal candidate if you possess:
- Systems Thinking: You have a proven ability to map complex business processes into technical architectures that are both scalable and efficient.
- Technical Mastery: Advanced expertise in Salesforce Flow, Intercom Series/Custom Bots, and Jira Service Management administration.
- Technical Fluency: Expert proficiency in the configuration and administration of Salesforce, Intercom, and Jira.
- Data-Driven Problem Solving: You are motivated by root-cause analysis and use data to validate the success of system improvements.
- Experience scaling support operations or building support processes from the ground up.
- Hands-on experience with advanced automation or sophisticated routing logic in Intercom or Salesforce.
- Previous experience in hardware/software or subscription-based tech-led B2B support environments.
- Proven success in managing and stabilising teams through high-pressure or high-volume growth periods.
- Salary: £40,000 base salary plus bonus
- Working hours: Monday to Friday, 09:00AM - 18:00PM
- Hybrid working — 2 days per week in our Ancoats city-centre office, currently Mondays and Thursdays
- 25 days annual leave plus bank holidays
- A paid day off for your birthday
- Enhanced parental leave and pay
- Company-paid private health insurance
- Matched 5% pension scheme with salary sacrifice option
- Regular team socials and events
Giraffe360 is a breakthrough camera technology transforming how real estate content is created. Our all-in-one device combines high-accuracy LiDAR and SLR photography to produce stunning visuals and precise floor plans — at the push of a button.
Recognised as one of Europe’s Top 100 PropTech solutions, we support real estate agencies in 30+ countries, have raised £30M+ in venture funding, and employ 250+ people across four global hubs.
We’re a scale-up business, which means things move quickly. We’re looking for people who are practical, adaptable and excited by the opportunity to help shape how we work as we grow.
✨ Ready to join a fast-growing company where your impact truly matters?
Apply now and let’s grow together.
Need more info?
Contact us:
beth.young@giraffe360.com