Our Mission

The world’s rate of decarbonisation needs to be 10x faster. The largest, most complex organisations contribute an outsized amount to the problem but lack the trustworthy, decision-grade data they need to reduce their environmental impact (and, while very important, decoding how to comply with ever-increasing reporting standards takes precious time away from sustainability leaders who need to be driving change in their organisations).

Minimum solves this challenge by structuring and unifying the world’s environmental data. We are the Environmental Data Layer which large, complex businesses use to transform their existing data into high-quality, high-trust environmental data at scale. Unlike others in the space, we’re ruthlessly focused on solving data acquisition, processing, and calculation challenges.

Where we’re up to

• We’re a late seed-stage business backed by top-tier investors, including NEA (unannounced), Lakestar (unannounced), Octopus Ventures, Y Combinator, and more.
• Our product is used by a range of large public and private companies, including Volkswagen, UK Power Networks, Games Workshop, Nasdaq (and many more) to streamline their data processes, meet stringent international reporting requirements, and gain valuable insights on how to decarbonise their business.
• Our team is passionate about evolving our product to the next level, ensuring we’re delivering the most value possible to customers as quickly as possible, and scaling up our sales & distribution engine as we serve more and more Enterprise customers.

The Opportunity

• This is an opportunity to contribute to shaping and building up a product and company that is genuinely changing the world and solving real problems for customers. Minimum’s platform is just one small part of solving the climate crisis, but we’re dedicated to driving enormous value through our slice of the overall solution.
• Carbon accounting has been estimated to be a $60B market opportunity. We believe that’s an underestimate. Organisations of all shapes and sizes across the globe are being forced to improve their carbon data to meet increasing reporting and decarbonisation requirements from governments, investors, and customers. Sustainability is no longer a ‘nice-to-have’ for forward-thinking companies; it’s an absolutely essential compliance and commercial imperative for all businesses.
• Our market-leading product is actively delivering value to large Enterprise customers, but in the context of the full scope of what we want to achieve, our work has only just begun. There are opportunities to drive incredible amounts of customer value by doubling down further on what we’ve already built, solving even more pain points, and pursuing closely adjacent opportunities, such as integrating AI into data workflows or enabling automatic acquisition of energy data from the point of consumption.

Overview of the Role

We are looking for an outstanding business leader to own our Customer Operations. Each and every customer at Minimum works alongside a Sustainability Expert to guide their journey through our platform and ensure their carbon accounting needs are met to an exceptional standard. This role will own and develop this function: from supporting and adapting day-to-day processes as we grow to owning the strategic plan for the team, such as hiring, role definition and specialisation.

We expect the successful candidate to be a leader at Minimum - now and in the future - working closely with other leaders across Customer Success, Commercial, Product and Engineering to contribute towards our overall success as a business and bring huge amounts of value to our customers.

Responsibilities

Be a Leader

• Operations Leader
• • You will lead Customer Operations across Minimum; you will own the service delivery model, roadmap and hiring plan for the team
  • • Customer Operations is primarily composed of Sustainability Experts - typically former sustainability consultants and / or in-house sustainability managers
  • You will help shape the company strategy by discussing, debating & learning with other leaders in the business, using data to challenge assumptions and having deep knowledge of the customer, the domain, the market, and our vision
  • You will inspire your team and the broader company to always be, and always achieve, their best and while bringing passion to everything they do
• Customer Centric Leader
• • You will put our customers at the centre of all service and sustainability discussions, continually championing and deepening your understanding of their needs, and working alongside Customer Success to refine our service delivery model

Get Things Done

• Owning Customer Operations
• • You will own how value is delivered for customers through the Minimum platform
  • You will be deep in the details, using your knowledge of customers and Minimum's product to adapt how we work, finding creative short- and long-term solutions to operational challenges
  • You will do whatever it takes to ensure we deliver value to our customers on time, stepping in to get things done for specific customers where necessary
• Championing our customers
• • You will engage directly with our customers to build a deep understand of their needs and pain points, supporting and guiding the Customer Operations team when facing new challenges
  • You will collaborate with the Customer Success, Commercial and Product teams to ensure company-wide value delivery is aligned with Customer needs while distilling Customer feedback into actionable insights
• Scaling the function
• • You will define and own the hiring plan for the team, built on clear communication with other teams to manage capacity and enable us to grow without compromising on quality of service
  • You will own the definition of roles within the team including the Sustainability Expert role, other current supporting roles, and any new required roles
  • You will bring a “what would it take” mindset to achieve each of our goals and not be constrained by what seems possible at first glance - this means developing and maximising the team we have whilst intelligently growing it in the right way

Deep Operational Ownership

• Operational processes
• • You will define & own customer-facing processes for delivering value through the Minimum platform, in particular platform configuration, carbon footprint calculation and report generation
  • You will define & own internal processes - such as quality assurance, data processing and customer support - that are critical for ensuring our customers receive a high quality of service
  • You will work alongside Customer Success and Commercial to define boundaries of responsibility and dependencies
  • You will collaborate with Product on the rollout of changes to our platform - acting as both a customer advocate to shorten the time to value and as an operational advocate to ensure new features can be incorporated into our processes
  • You will build a deep understanding of our operational efficiency, devising a roadmap for our gross margin that can be developed in collaboration with other business leaders and our board
• Operational team manager
• • You have full responsibility for the Customer Operations Team — managing, developing and enabling them to achieve & be their best
  • You will build a culture of excellence in sustainability knowledge, customer-centricity and clean execution
  • You will be measured on the combined output of the Customer Operations Team

Requirements

Need to have:

• You have
• • 6+ years of experience at a top-tier consulting in roles with clear progression and increasing responsibility
  • and/or 2+ years of leadership experience, both setting & delivering on strategy and leading teams
• You have sufficient sustainability expertise to manage complex enterprise customers and specialists direct reports - we are open to candidates that have no / very limited sustainability knowledge, so long as there is a strong willingness to learn and a demonstrable ability to pick up deep domain expertise
• You care a lot about achieving excellence (in your work, in your career, in your impact) and are happiest when working hard and solving challenging problems with great people
• You have the energy and willpower required for a leadership role at an early-stage start-up, ready to get stuck into anything that can drive an early-stage business forward

Nice to have:

• Experience in an early-stage startup
• Experience with Enterprise SaaS
• Strong data literacy and experience working with data-heavy products