Senior Customer Solutions Manager
Onfido
Join us at Entrust
At Entrust, we’re shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.
Get to Know Us
Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. But our secret weapon? Our people. It’s the curiosity, dedication, and innovation that drive our success and help us anticipate the future.
Position Overview
The Customer Solution Manager (CSM) plays a critical role in accelerating customers’ time to value by guiding them through their identity, secure payments, and digital security journey. As a trusted advisor, the CSM supports customers through digital transformation and improves their end-to-end experience. Engagements vary depending on where the customer is in their Entrust journey. CSMs are part of the core Account Team and ensure all Entrust teams are aligned to deliver outcomes efficiently and effectively.
Key Responsibilities
Customer Health & Adoption: Monitor customer health using data and tools; establish regular engagement cadence to ensure successful product adoption.
Drive Customer Outcomes: Meet with internal and external stakeholders to understand desired outcomes and align Entrust resources accordingly.
Customer Advocacy: Represent the customer internally by ensuring their needs and feedback influence product and service delivery.
Enablement & Value Escalation: Support customer transformation through governance, training plans, and Customer Journey Assessments. Identify and remove blockers; escalate value through reference programs, roundtables, and customer success stories.
Strategic Planning: Develop and execute success plans, track KPIs, and lead tools-driven progress (e.g., value maps, Asana, POCs). Facilitate QBRs, NPS tracking, and adoption reviews.
Risk Mitigation & Collaboration: Track customer initiatives to anticipate risk, lead escalations, and coordinate across sales, engineering, product, and services teams.
Basic Qualifications
7+ years in enterprise IT, customer success, consulting, or program management
Bachelor’s degree in business, engineering, computer science, or a related field
Technical certifications preferred, with a commitment to continuous learning
Ability to travel to customers as needed
Proven ability to lead through ambiguity, resolve escalations, and drive customer success
Must be able to travel to Europe
Preferred Qualifications
Certifications: AWS, Azure, GCP, CISSP, Security+, CISM, CEH, etc.
Experience in cloud transformations, migrations, and digital security initiatives
Ability to advise C-level stakeholders and navigate complex enterprise environments
Strong understanding of software/IT lifecycles, matrix collaboration, and stakeholder alignment
Excellent communication, project management (PMP, Agile, SAFe), and problem-solving skills
Experience with Salesforce and technologies like PKI, SSL, encryption, IAM, and Zero Trust frameworks
#LI-CV
At Entrust, we don’t just offer jobs – we offer career journeys. Here is what you can expect when you join our team:
Career Growth: Whether you’re a budding developer or a seasoned expert, we’re invested in your professional journey. With learning-forward initiatives and exciting challenges, your growth is our priority.
Flexibility: Life is all about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options that fit your lifestyle.
Collaboration: Here, your voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a better tomorrow.
We believe in securing identities—but it doesn’t stop there. At Entrust, we’re passionate about valuing all identities. Our culture is built on diversity, inclusion, and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe, we’re creating a community where everyone is encouraged to be themselves.
Ready to Make an Impact?
If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.
Apply today!
For more information, visit www.entrust.com. Follow us on, LinkedIn, Facebook, Instagram, and YouTube
For US roles, or where applicable:
Entrust is an EEO/AA/Disabled/Veterans Employer
For Canadian roles, or where applicable:
Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.
If you require an accommodation, contact accessibility@entrust.com.
Recruiter:
Claudia VernonClaudia.Vernon@entrust.com