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At Ottopia, we pioneer Tele-Driving software, empowering real-time vehicle control by remote operators. Our technology, with a focus on networking, video compression, and safety, offers premium remote driving services for leading car brands. Through our user-friendly app, users can enjoy a cost-effective and flexible private driver experience.

Responsibilities:

We are seeking a detail-oriented and highly technical professional to join our team at Ottopia as a Technical Integration and Support Engineer. In this role, you will provide hands-on tier 1 and tier 2 support to our customers, ensuring seamless integration and optimal performance of Ottopia's products with their software and hardware.

What would your day-to-day look like?

• Morning tasks focus on resolving support tickets with precision and collaborating with R&D to address complex issues. Strategic customer meetings dominate mid-morning, steering deployment discussions and troubleshooting to ensure operational efficiency.
• Weekly responsibilities include in-depth analysis of customer product interactions to improve user experience and update the knowledge base, enhancing proficiency and customer understanding.
• Monthly duties extend to managing new releases' deployment, covering planning, execution, and customer hardware testing. On-site installations at new customer locations are crucial for establishing relationships and seamless product integration.
  
  

Requirements:

• Bachelor’s degree; BS.c/BA in Computer Science or Electrical Engineering preferred.
• 3+ years experience in customer support and/or implementation.
• Strong networking and Linux-based device knowledge.
• Hands-on experience with hardware and software integration.
• Excellent interpersonal and communication skills in English.
• Experience with troubleshooting electronics and vehicle communication systems - a plus.
• Willingness to travel internationally for deployments and customer support.
  
  

This role requires multitasking, adaptability in a fast-paced setting, and strong customer relations. If you're eager to contribute your technical skills and help drive our success, we want to hear from you.

Research indicates that men tend to apply for jobs when they meet just 60% of the criteria, while women and other marginalized groups only apply if they are a 100% match. If you are passionate about Ottopia’s mission and think you have what it takes to be successful in this role even if you don’t check all the boxes, please apply. We’d appreciate the opportunity to consider your application.