General

What we do 🪵

Our mission is to empower building materials suppliers with great technology. There are over $1,000,000,000,000 of building materials bought in the US every year, and many of these transactions happen in on-prem point-of-sale systems. We want to bring these transactions online, enabling better experiences for contractors and homeowners alike.

What you’ll achieve with us 🥇

At the highest level, your responsibility is to ensure Rundoo’s clients feel supported, valued, and successful in achieving their goals. As a member of the Rundoo Client Success team, you will handle inbound client communications via Intercom, Dialpad, and email, ensuring prompt and effective responses;. You’ll report directly to Claire, our Head of Client Success, and play a critical role in shaping how Rundoo supports its clients, ensuring revenue retention (GDR) and driving improvements across our platform and team operations.

Your role and focus will be to 🎯

• Serve as a primary point-of-contact for client inquiries coming through our support channels – email, Dialpad, and Intercom.

• Troubleshoot and resolve client issues with speed, clarity, and empathy, ensuring clients feel heard and supported.

• Develop deep knowledge of Rundoo’s products and specialties, in addition to the paint and hardware spaces to provide accurate support, advice, and resolution.

• Incorporate the client voice into our product roadmap, partnering with our product and engineering teams to strengthen the Rundoo platform.

• Educate clients on using Rundoo effectively and share insights about upcoming features to enhance their success.

• Build relationships with clients, ensuring their ongoing satisfaction to prevent churn and positively impact the CS team’s north star metric, GDR.

Requirements ✅

• Phenomenal communication and structured reasoning skills that allow you to de-escalate challenging situations and foster trust.

• Active listening (discovery skills), internal collaboration, problem-solving, and bias for action.

• A strong desire to build meaningful client relationships, understanding their unique needs, use cases, and challenges.

• Excitement about joining a fast-moving team, with the ability to operate independently and adapt to change, and take initiative to navigate unclear situations.

• Provide Monday-Friday PT hours of support (8am-5pm) with periodic weekend support.

Icing on the cake 🎂

• 2+ years in client-facing roles (e.g., Client Support, Customer Success) within a technology company

• Familiarity with customer support tools/software like Intercom

• Experience working for a paint or hardware store, in hospitality, or accounting

Who we are

In alphabetical order:

1. Adam (Territory Account Executive): studied Communications at UConn (Go Huskies!) and worked as an AE at a large cloud software company (Box); a frequent at concerts around the greater NYC area in his spare time 🫡

2. Amanda (Head of Finance & Operations): studied Marketing Management at De La Salle University; worked in recruiting & operations at a few Bay Area startups; loves building teams, scuba diving, & hiking! 🤿 🏞️

3. Andrew (CTO): studied computer science & humanities at Stanford; worked as a software engineer and head of engineering at Apple & Anova; danced with the SF ballet (where he met his wife)! 🩰

   • Gemma (Andrew's Bernedoodle): *fiercely protecting Andrew* 🐶

4. Andy (Territory Account Executive): studied Business Management at Oklahoma State University (Go Pokes); worked as an AE for large tech like Cisco System and small startups BeckTech and TrackStreet; do you need a 4th? ⛳️🏌🏼‍♂️

5. Boxuan (Engineering): studied computer science at the Ohio State University; worked as an engineer at Bytedance, jd.com, Shape security and A10networks. I like hiking in spare time.

6. Brian (Engineering): studied computer science & applied math at NJIT and UC Davis; worked as an engineer at Google, Snap, and Common Networks; LoL player and Earthquakes fan ⚽

   • Luna (Brian's chocolate lab): *looking longingly at YB* 🦮

7. Claire (Head of Client Success): studied History at Dartmouth College; worked in Account Management and Customer Success at Yahoo, Outlier AI, and Persona; loves following women's sports and studying architecture 🏑🏡

8. Clara (Territory Account Executive): studied Literature at University College London; worked in GTM strategy for a feminine health tech startup in Paris and then came to the bay to work in sales for Verkada; often seen doing a headstand 🧘‍♀️

9. Daniel (Territory Account Executive): studied Biology at University of Washington, worked in sales in pharmaceuticals at Eli Lilly and in FinTech at PitchBook; often found playing volleyball 🏐

10. Emmie (Engineering): studied math & computer science at Stanford; worked as a software engineer at Flexport; loves confetti cake 🧁 and almond croissants 🥐

11. Erin (Territory Account Executive): studied Communications and Biology at Union University; worked in SaaS sales at Cisco and Bloomerang; avid traveler to Kenya since 2009 🌍 🦒

12. George (Engineering): studied computer science at Stanford; worked as a software engineer at Facebook; exclusively reacts on Slack with the shaka! 🤙

13. Jackson (Engineering): studied computer science at Stanford; worked as an engineer at Palo Alto Networks and startup SafeStop. Avid runner and raising my two cats Walter and Jesse.

14. Jonathan (Territory Account Executive): studied Linguistics at Cedarville University; worked in SaaS implementation for startup Tekion; has flown over 100k miles in the last year 🛫

15. Jordan (Engineering): studied computer engineering at the University of Waterloo; interned at Rivian, IBM, and here before joining full-time; played the saxophone professionally 🎷

16. Kyle (Territory Account Executive): Studied Anthropology and History at UNCW; Has been a seller for companies big and small, mostly in the Software space. Is self-taught in catching snakes barehanded🐍

    • Mango (Kyle's corgi): *demanding pets from everyone he meets* 🐾🥭

17. Lej (Client Success) working directly in the field of software for the last three years helping entrepreneurs and start-ups alike. Aspires to create a smart home environment similar to the one depicted in the 1999 Disney movie "Smart House."🎮

18. Matt (Head of Sales): studied history at Northwestern; taught middle school in Chicago (hardest job ever), more recently worked in sales and general management at a fishing tackle company (Catch Co.); former competitive angler in college (bass fishing 🎣)

19. Nick (CEO): studied math & computer science at Stanford; worked as a trader at Bridgewater & Citadel and as a PM at Google & Enigma; distantly related to the founder of the Hershey company 🍫

    • YB (Nick's Belgian Malinois): *looking longingly at Luna* 🐕

20. Noah (Product Designer): studied Art Practice at Stanford; worked as a Product Designer at several startups in consumer social; has too many hobbies including volleyball, pool, painting, gamedev, birdwatching, music, cooking, trivia, and sumo. 🎱

21. Rae (Sales Development Rep): Studied Business Management at University of Colorado; Worked as an account executive at Sumup; likely the only Colorado native who doesn't ski or snowboard. 💃🏻

22. Santiago (Engineering): studied computer engineering at University of Waterloo; worked as SWE intern at The Cooperators, Inflight, BitBakery, Replicant; played lots of soccer, loves rap and r&b 🎧

23. Tyler (Data and Client Success): studied general education and tech at Cabrillo College; worked as a system administrator for a short time and at a paint store (Kings paint!!!) for eight years, manager for two; likes to play most video games, currently playing Diablo 4. 🕹

24. Umer (Engineering): studied computer science at National University of Singapore; worked as a SWE intern at Visa and an NLP chatbot startup; has an identical twin! 👯‍♂️

25. Vidhan (Product): studied Biomedical Engineering and Econ at Duke; Worked as a PM at Hinge Health and BuildZoom. Previously at Zenefits. Founder Urova Medical; 🍪

    • Waffle (Vidhan's Labradoodle): Stealing whatever food can be found 🐶

26. Zach (Design): studied product design at Stanford; worked in design at a few startups; currently wearing socks with cocktails on them! 🍹

What we stand for ⭐️

The values we hold most dear are learning through feedback and experimentation, enjoying our time together, truly empathizing with clients (we've worked at paint stores & lumber yards!), building a diverse team, and driving to achieve as fast as we can.

How we've fundraised 💰

We've raised $18m across three rounds:

1. A $2m pre-seed led by Kent Bennett at Bessemer with participation from Plug & Play, Quiet Capital, and Sequoia.

2. A $5m seed led by Caitlin Bolnick Rellas at CRV.

3. An $11m series A led again by Bessemer and CRV.

Benefits 🩺

• Medical, vision, and dental insurance with 100% premiums covered for you, 50% for dependents (~$5-6k/yr) 🏥🥸🦷

• Daily lunch (~$4k/yr) 🥘

• Learning materials and Coursera courses (~$1k/yr) 📚

• Unlimited audiobooks via our team subscription to Libro ($500/yr) 🎧

• Gym membership! (~$1200/yr) 💪

• Unlimited PTO 🏖️

• Betterment 401k 🏦

• Dog-friendly office 🐶

• And more! If you have ideas, let us know 🙂