We are all about enabling manufacturing enterprises to crowdsource their knowledge from the factory floor with a bottom-up approach. A mantra that also lives strong within SwipeGuide!

We are now searching for our new Customer Enablement & Onboarding Specialist to join our small, close-knit CS team and work closely with Ingrid, Katheline & Cloomy on customer enablement strategies, and deliver value together with our CSM superstars (Lisa, Raul and Pierre).

While you take ownership of delivering learning programs throughout our entire Customer Journey, you'll also work together with our Founders (Willemijn and Daan), Mark (Sales Director US) and all three Tim's, including our Sales Director Europe and our Head of CS, Annika as our Head of Marketing and Sue (CTO), and you will be using your skills, knowledge and passion for enabling people and businesses to develop and be successful.

Your mission? Help our customers better understand & find value in the product and the services we offer & achieve impact throughout the entire customer journey. Your first mission? Devise an onboarding for our new product & deliver those onboardings so that our customers have a shorter time-to-value!

YOUR RESPONSIBILITIES AS THE CUSTOMER ENABLEMENT & ONBOARDING SPECIALIST:

Given the size of our team and demands from our customers, you’ll be working on both operational and strategic levels. That means, on the one hand, you will research what customers need to be successful & drive Projects with impact, and on the other hand you'll develop & maintain the Customer Learning Academy & deliver training for our customers that will help them achieve value & see the return on investment.

A day in the life of the Customer Enablement & Onboarding Specialist could look like this:

• Design digital and in-person engaging learning experiences for Customer Onboarding, Adoption, and Rollout

• Build, set up & maintain a core learning Program for our users, and a Community that our Customers will use to share knowledge and learn together

• Facilitate online & in-person customer training & knowledge-sharing sessions to guide customers to value

• Develop learning materials & academy content that serve busy customers in their moment of need

• Use agile practices to ship solutions quickly, and use data tied to business outcomes to understand our customer’s needs & continuously improve our practice

• Facilitate product design, development and launches in close collaboration with Customer Success, Sales, Marketing, and Product team members

WHO ARE WE?

We are SwipeGuide. We are on a mission to reduce waste, spare resources for better use, and save the world from useless paper instructions. Imagine working on a busy production line, and you have to rely upon outdated, inadequate work instructions. PDF and paper instructions are a thing of the past, so we're developing simple, intuitive cloud software to empower factory teams to perform better in their jobs and scale knowledge with digital standard work. Our SwipeGuide platform enables global companies like Coca-Cola, Heineken, and PepsiCo to build and share visual step-by-step digital work instructions with their workforce on any device. And yes, it also feels good to enable them to use less paper and save the trees🌳! We all know that a digital future is unavoidable, and we're providing the software essential for digital transformation in manufacturing. And it's working. We had five people in 2016 and today, we have around thirty Swipees, 100,000+ platform users in 89 countries worldwide, and an inclusive, continuously improving culture.

WHAT'S IN IT FOR YOU?

• Unlimited holidays (and we think it works here!);
• Remote & Hybrid working opportunities with a cozy environment in our Amsterdam office;
• Competitive monthly compensation;
• A challenging environment to develop your personal and professional skills with a lot of freedom to take on ownership;
• You'll be in a fortunate situation to make a high impact at a young-tech company (PS we want to be a Zebra, not a Unicorn);
• A chance to learn from other people's mistakes - we share and celebrate failures on Tuesday in the SwipeUp session (F*** Ups and Learnings)
  

OUR TEAM OF SWIPEES

• We are a hybrid organisation with local hubs in Amsterdam, Minneapolis and Barcelona. Our meetings are "remote-first" which means that all our customer meetings are online and most internal meetings are online), but Ingrid & the team love to meet in the Amsterdam office regularly 🇳🇱 🙌
• We work in a bustling startup hub B.2 in Amsterdam with 300+ other startups. You'll see the usual ping pong table, foosball, arcade machines, and PS4s everywhere. But, there are also charming places to sit in the sun, break-out areas, and ambitious, inspired people as far as the eye can see;
• You'll soon meet the road cyclist, the yoga lover, the guy with an oyster business, the ex-chef, the person to count on in an emergency, the social butterfly, the DJ trainee, the volleyball player, and someone who owns hundreds of sneakers
• We like to fail (it's how we learn), and in our "SwipeUp" sessions, we share our f*** ups (failures) and learn together.
• Our values are at the heart of everything we do; we strive to enable Swipees to develop their potential and showcase their authentic selves and engage in a culture of inclusion.

WHAT WOULD MAKE YOU A PERFECT NEXT SWIPEE?

• A couple of years of experience in this area would really help you get off the ground quickly (in onboarding and ideally customer enablement), but we can also see this working with someone with less experience and plenty of "get up and go!";
• Some Instructional Design & Learning Design knowledge would be ideal but not essential;
• Tech savvy - able to get comfortable with our technology pretty quickly;
• Ability to listen and consult with customers and become their trusted advisor;
• Strategic thinking ability (what does our customer want, and how can we design onboardings to get them the quickest time-to-value?;
• The organizational skills of an air-traffic controller, it's a fast-paced environment with plenty of madness and moving parts- you thrive when in a muddle;
• The drive and curiosity to learn our product so you can solve any challenge for our customers, no matter how complex
  
• A great project manager, able to get a good understanding of our customer's goals and help them achieve success;
• Is a self-starting, autonomous worker and has a pragmatic mentality;
• A growth mindset! Arguably the most important thing about working at SwipeGuide!
  

WHAT ARE YOUR FUTURE COLLEAGUES SAYING ABOUT SWIPEGUIDE?

''I thought I’d learn some things, but I've learned so much more than I thought I ever would - 10/10 opportunity" - Vlad (Senior Full-Stack Developer)


"SwipeGuide gives me hands-on experience in how to build a company from scratch alongside really passionate people. The gap between who I am and who I wanna be as a professional gets smaller every day here, and that's what defines a good workplace for me". - Ingrid (Customer Enablement Lead)

"I love the atmosphere of collaboration. It really feels like everyone here cares about our product and genuinely wants it to grow and succeed. That's a healthy kind of place to work." - Chris Content Marketer.

SwipeGuide is committed to creating a diverse environment influenced by a lifetime of individual experiences. We hire people from all walks of life, not just because it's the right thing to do, but also because when people from diverse backgrounds build a company, the understanding and embracing of their communities grow exponentially. This means our creative and strategic horizons are not only expanding, but they're consistently strengthening, thanks to a global perspective. Therefore, we make a constant effort to follow the right practices and processes so that we do not discriminate based on education, race, religion, color, national origin, genetics, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.

Circle

Customer Success

Locations

Amsterdam

Remote status

Hybrid Remote

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