Senior Solution Consultant (f/m/d)
Taktile
About us
Taktile exists to create value for organizations through smarter and safer decisions at scale. Our goal is to become the world's leading software provider for automated decision-making in the financial services industry and, to date, our software has been used by our customers to power over 1’000’000 critical business decisions every day.
Taktile is based in New York City, London, and Berlin.
Taktile was founded by machine learning and data science veterans with extensive experience building and running production ML in financial services.
Our team consists of engineers, entrepreneurs, and researchers with a diverse set of backgrounds. Some of us attended top universities such as Harvard, Oxford, and Stanford and some of us have no degree at all.
Our team has accumulated extensive work experience at leading tech companies such as Google, Amazon, and Meta, startups, and the enterprise software sphere.
Our backers include Y Combinator, Index Ventures, and stellar angels such as the founders of Looker, GitHub, Mulesoft, Datadog, and UiPath.
We’re backed by some of the world’s leading investors and show great traction with scale-ups and large enterprises across the financial services industry. We are looking to build on this success by growing our team across all seniority levels from software engineers, web developers, marketing and sales experts, and entrepreneurial business analysts.
That's where you come in.
We are looking for a Solution Consultant to join our Customer Success team on the journey of onboarding our customers and helping them to get value from Taktile fast!
If you’re passionate about state-of-the-art tech products, have hands-on experience with Python, SQL, and REST APIs, and bring a few years of customer-facing experience, you’ll thrive in this role. Plus, if you enjoy working in a supportive team environment that empowers you to grow, we think you’ll love this job!
What you’ll do as a Solution consultant
Collaborate with diverse customer teams, including domain experts, product managers, engineers, data scientists, and data engineers to design and develop customer-specific applications on top of the Taktile platform to support their specific requirements, such as specific case management solutions.
In collaboration with the Taktile Sales and Solutions team, you will support pilot projects during the late-stage sales cycle. Your focus will be on creating custom applications and demo templates that showcase our capabilities and address any technical concerns from customers.
Develop reusable templates and applications that can be leveraged by customers to streamline their adoption and use of the Taktile platform. This is a key to enhance overall service delivery and ensure a consistent customer experience.
Collaborate with product management to translate insights from customer interactions into actionable product improvements.
About You
You have a genuine interest in understanding our customers' businesses, and you thrive on helping them overcome challenges.
You know how to build strong customer relationships with stakeholders across different levels of seniority and including both technical stakeholders in an organization (e.g. Principal Engineers, Data Scientists) as well as business stakeholders (e.g. Risk Managers, Credit Analysts).
You are able to plan and manage project scope, expectations and timelines. You will need to manage multiple projects across your aligned customers that will be at different parts of their journey with Taktile.
You embrace a mindset of continuous learning, demonstrating a willingness to acquire new skills and methodologies while integrating best practices into our operations.
You excel in working with peers across various departments - including Sales, Solution Engineering, Product, Engineering, and Customer Success - fostering a spirit of teamwork.
You are always on the lookout for innovative ways to engage with customers, ensuring that you stand out in a competitive landscape.
You possess a solid understanding of REST APIs, including design, integration, and authentication. Additionally, you have strong knowledge of Python and SQL.
You are a solution-oriented professional that enjoys deep technical discussions as much as transferring your technical knowledge into understandable terms to a broader audience
You have outstanding written and spoken English skills, enabling you to convey complex ideas clearly and effectively.
Ideal Qualifications (but not required)
You have 2-4 years of experience as a Solution Engineer, Implementation Specialist or an equivalent position within a B2B SaaS company or as Senior Consultant..
You have experience with at least one of the major cloud platforms (AWS, Azure, GCP).
You have experience in applying and optimizing statistical and machine learning models to solve business problems.
You have acquired domain expertise in the financial services industry (banking, insurance, capital markets, payments, etc.).
What we offer
Work with colleagues that lift you up, challenge you, celebrate you and help you grow. We come from many different backgrounds, but what we have in common is the desire to operate at the very top of our fields. If you are similarly capable, caring, and driven, you'll find yourself at home here
Make an impact and meaningfully shape an early-stage company
Experience a truly flat hierarchy and communicate directly with founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo
Learn from experienced mentors and achieve tremendous personal and professional growth. Get to know and leverage our network of leading tech investors and advisors around the globe.
Receive a top-of-market equity and cash compensation package
Get access to a self-development budget you can use to e.g. attend conferences, buy books or take classes.
Use the equipment of your choice including meaningful home office set-up.
Our Stance
We're eager to meet talented and driven candidates regardless of whether they tick all the boxes. We're looking for someone who will add to our culture, not just fit within it. We strongly encourage individuals from groups traditionally underestimated and underrepresented in tech to apply
We seek to actively recognize and combat racism, sexism, ableism and ageism. We embrace and support all gender identities and expressions, and celebrate love in its many forms. We won't inquire about how you identify or if you've experienced discrimination, but if you want to tell your story, we are all ears