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Join Celus as a Customer Success - Engineer!

We’re looking for a motivated and technically proficient Customer Success Engineer (F/M/D) to join our dynamic team in Porto. In this role, you will serve as a technical expert for our customers, advocating our CELUS Design Platform. Your insights and expertise will be crucial in driving forward product development and ensuring customer satisfaction.

• Working closely with customers to understand their requirements, helping to align our product to the customer’s use cases and needs
• Collaborate on creating compelling demos of the capabilities of our software
• Provide feedback to the CELUS product team to strengthen the features and value of our product
• Ensuring that the company’s product can deliver on the customer’s requirements
• Develop and deliver customer onboarding programs, including training sessions and workshops, to ensure successful product adoption and user satisfaction
• Create and maintain knowledge-based content such as tutorials, FAQs, and documentation to support customers and enhance their user experience

• Degree in Electrical Engineering field or similar
• At least 2 - 4 years of previous experience with technical products in the electronics industry
• Previous experience in Customer Success roles
• Expert in hardware engineering processes
• Experience with CAD tools for electronics engineering (e.g. Siemens PADS, Altium Designer, KiCad)
• Good analytical skills on electronic schematics and boards
• Good communication, presentation, and collaboration skills
• A passion for engaging customers doing demos, technical workshops, seminars, presentations
• Agile-mindset and solution driven way of thinking
• Fluent written and spoken English