Client Strategist



New York, NY, USA
Posted on Friday, February 16, 2024

About Us: EvolutionIQ’s mission is to improve the lives of injured and disabled workers and enable them to return to the workforce, saving billions of dollars in avoidable costs and lost productivity to the US and global economies and make insurance more affordable for everyone. We are currently experiencing massive growth and to accomplish our goals, we are hiring world-class talent who want to help build and scale internally, and transform the insurance space. We’re backed by First Round Capital, FirstMark Capital, Foundation Capital, Brewer Lane Ventures, and have been named as Inc.’s top places to work!

Your Impact: We are looking for an ambitious Client Strategist focused on software implementations to join our growing team of Evolutioneers. The goal of the Strategy & Analytics Team is to ensure all new and existing EIQ clients get the most impact out of their investment in EIQ across their claims organization, and have full situational awareness around the partnership, and how to increase positive output. The CS&A team is the bridge between our clients and our technology and as such has an incredibly important role in the growth of the EIQ company and mission. The Strategy & Analytics team also acts as a champion of the EvolutionIQ product suite and is able to help demonstrate the high impact it will bring potential and existing customers during sales conversations as needed.

The Strategy & Analytics team is meant to be a strategic partner to the claims leadership, offering them both tactical help in deploying & managing the EvolutionIQ technology and process, but also strategic help in designing & honing their claims function. The team will be involved in the design of client deployments, and the ongoing measurement of success. The Client Strategist will be the primary consultant & analyst on each client deployment, tuning the partnership and monitoring all facets of the client’s operation that runs on EvolutionIQ. Additionally, the Strategy & Analytics team is meant to be an eyes and ears for learnings that can help improve the EvolutionIQ platform, interfacing at all times with their partners on the Engagements, Product and Engineering teams to deliver on-the-ground feedback. Client Strategists should hold the clients’ own interests at heart

About You:

  • Skilled in Quantitative Analysis & Reporting, adept at blending strategic narratives with quantitative insights.
  • Exceptional communicator with a proven ability to earn trust and confidence from executive sponsors and stakeholders.
  • Demonstrated success in managing enterprise accounts with net recurring revenue exceeding $5M.
  • Expert in delivering strategic messaging and a clear value proposition to executive stakeholders, adept at balancing tactical and strategic considerations.
  • Deeply client-focused, with a strong track record of building relationships and becoming a trusted advisor to client executives.
  • Passionate about innovation and making a swift impact, with a strong drive towards launch and delivery.
  • High degree of ownership and control, with the ability to operate effectively under ambiguity and independently define and narrow problem spaces.
  • Energized by facing interesting, unsolved problems, continually seeking new challenges and solutions.
  • Innately curious with a relentless pursuit of learning, always seeking to understand new concepts and apply them creatively to solve complex problems.

In This Role, You Will:

  • Paint a holistic understanding of EvolutionIQ's mission and value to your enterprise customers
  • Run Pilot Strategy & Client Operations Analysis
  • Ensure all client delivery needs can be managed through the client services organization
  • Partner with team members to deploy EvolutionIQ engagements into production, and be in charge of change management strategy & rollout
  • Maintain excellent 2-way communication with claims leadership
  • Represent the EvolutionIQ impact in a real-time, quantifiable and strategic manner
  • Provide 2-way visibility for client to EIQ and EIQ to client
  • Represent client within internal EIQ discussions
  • Run all recurring client impact meetings & how we measure and communicate success
  • Partner with our Sales team as an EIQ product and solutions expert to acquire, educate and secure new customers

Required technical skills:

  • Ability to query and analyze data with SQL (Big query, MySQL, etc)
  • Build metrics dashboards (tableau, looker, etc)
  • Expert in spreadsheets (pivots, charts, etc)
  • Build visually stunning presentations

Work-life, Culture & Perks:

  • Compensation: The range is $160K-190K with flexibility, depending on a candidate’s background and experience.
  • Well-Being: Full medical, dental, vision, short- & long-term disability, 401k matching. 100% of the employee contribution up to 3% and 50% of the next 2%
  • Work/Life Balance: Enjoy a hybrid work schedule. We value the flexibility to work in our beautiful NYC office, located in the vibrant Flatiron District as well as in your own home. We also have a flexible vacation policy.
  • Home & Family: Flexible PTO, 100% paid parental leave (4 months for primary caregivers and 3 months for secondary caregivers), sick days, paid time off. For new parents returning to work we offer a flexible schedule. We also offer sleep training to help you and your family navigate life schedules with a newborn
  • Yearly company off-sites! We've gone to Jackson Hole and Puerto Rico in past years.
  • Office Life: Catered lunches, happy hours, and pet-friendly office space. $500 for your in home office setup and $200/year for upgrades every year after your initial setup
  • Growth & Training: $1,000/year for each employee for professional development, as well as upskilling opportunities internally
  • Sponsorship: We are open to sponsoring candidates currently in the U.S. who need to transfer their active H1-B visa

EvolutionIQ appreciates your interest in our company as a place of employment. EvolutionIQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees