Platform Delivery Director (AI / Insurtech)



Software Engineering, Data Science
New York, NY, USA
Posted on Tuesday, March 26, 2024

About Us: EvolutionIQ’s mission is to improve the lives of injured and disabled workers and enable them to return to the workforce, saving billions of dollars in avoidable costs and lost productivity to the US and global economies and make insurance more affordable for everyone. We are currently experiencing massive growth and to accomplish our goals, we are hiring world-class talent who want to help build and scale internally, and transform the insurance space. We’re backed by First Round Capital, FirstMark Capital, Foundation Capital, Brewer Lane Ventures, and have been named as Inc.’s top places to work!

The Adventure: The insurance industry represents one of the largest single, untapped, complex, and meaningful data systems remaining in the world that has not yet had artificial intelligence applied to it at scale. We are the leading AI Claims Guidance Platform company in the insurance industry focused on bodily injury claims, working with some of the largest insurance companies in the US and expanding globally. We are growing incredibly fast, having started just 5 years ago. Our technology has already helped tens of thousands of people and is helping more every single day.

Your Impact: The Platform Delivery Lead will be responsible for leading and developing the product deployment and change management strategies for EIQ’s AI Claims Guidance solutions for Enterprise clients. You will leverage your deep operations, strategy and change management expertise to partner with our Sales, Client Services and Product teams to lead clients towards successful business outcomes. You will operate as the subject matter expert across Claims Guidance and Claims Operations for one of our product modules, to help ensure EIQ can continuously develop and deliver effective AI powered claims guidance solutions.

What You'll Achieve (Performance Outcomes):

  • Shape the client experience from data onboarding through implementation and post deployment ramp up and adoption to ensure clients are able to harness the full power of EIQ’s AI Guidance Platform
  • Provide Product Expert guidance and insights to clients as a trusted advisor to client executive teams while establishing a strategic and actionable Voice of Customer program for your designated module(s)
  • Partner with Sales and Product Managers to plan the Go to market motion for products and provide expert delivery guidance to prospects and clients including configuration best practices, technical issue resolutions and client stakeholder management from c-suite executives to frontline examiners
  • Partner with Client Strategy and Analytics to support EIQ’s data driven approach to implementing change management best practices and operational excellence
  • Build systems and processes that continuously improve our operating and delivery model to improve client satisfaction, retention and expansion
  • Effectively communicate complex product intricacies and requirements to both technical and non-technical stakeholders
  • Build playbooks and educate internal stakeholders to scale and uplevel end to end implementation cycles

About You (Key Competencies):

  • Proven success driving transformational change management at an enterprise organization, involving multiple stakeholders
  • Track record of consistently delivering exceptional client experiences in a fast paced, high growth environment.
  • Previous experience of directly working in insurance / healthcare or having served the industries extensively as a consultant, advisor or vendor.
  • An analytical mindset with experience using data-driven insights to inform decision-making processes across multiple client stakeholder segments
  • Able to navigate cross-functional initiatives across agile and high performing product and engineering teams
  • An empathetic and humble approach to working collaboratively across multiple functions within an organization
  • Excellent communication, presentation and interpersonal skills

Work-life, Culture & Perks:

  • Compensation: Competitive base salary depending on a candidate’s background and experience, plus meaningful equity
  • Well-Being: Full medical, dental, vision, short- & long-term disability, 401k matching. 100% of the employee contribution up to 3% and 50% of the next 2%
  • Work/Life Balance: Enjoy a hybrid work schedule. We value the flexibility to work in our beautiful NYC office, located in the vibrant Flatiron District as well as in your own home.
  • Home & Family: Flexible PTO, 100% paid parental leave (4 months for primary caregivers and 3 months for secondary caregivers), sick days, paid time off. For new parents returning to work we offer a flexible schedule. We also offer sleep training to help you and your family navigate life schedules with a newborn
  • Yearly company off-sites! We've gone to Jackson Hole and Puerto Rico in past years.
  • Office Life: Catered lunches, happy hours, and pet-friendly office space. $500 for your in home office setup and $200/year for upgrades every year after your initial setup
  • Growth & Training: $1,000/year for each employee for professional development, as well as upskilling opportunities internally
  • Sponsorship: We are open to sponsoring candidates currently in the U.S. who need to transfer their active H1-B visa

EvolutionIQ appreciates your interest in our company as a place of employment. EvolutionIQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees