Kustomer Engineering Referrals
Kustomer
About Kustomer
Kustomer is the industry leading conversational CRM platform perfecting every customer experience. Built with intelligent tools such as AI and Automation, no code-configuration and a connected data platform that unifies data from multiple sources through a single timeline, Kustomer empowers businesses to operate with greater efficiency and deliver more personalized service to customers across any channel, making every interaction more meaningful and memorable. Today, Kustomer is the core platform for leading brands like Abercrombie, Nuts.com, Skims, Turo, Priceline and Sweetgreen.
Kustomer was founded in 2015 by serial entrepreneurs Brad Birnbaum and Jeremy Suriel and has raised over $200M in funding backed by leading VCs. Meta announced its intention to acquire Kustomer in 2020 and completed the transaction in 2022. Kustomer joined Meta’s Business Messaging Group to transform the way people and businesses communicate through modern messaging channels. In 2023, Kustomer spun out from Meta as a standalone company backed by original partners, Battery, Redpoint and Boldstart Ventures, who have invested $60M in capital, ensuring Kustomer’s growth and success for many years to come.
Our Krew is made up of passionate and collaborative people who really care about what they do and the people they help. We look for people who are dedicated to enhancing the customer service experience for everyone involved, as it's the core of what we do. We're growing our business with no plans of slowing down. We actively seek individuals who want to learn and be challenged every day. Kustomer has a strong NYC presence and is also a remote friendly company, with Krew members located throughout the US and United Kingdom. We believe in togetherness to help foster strong relationships, collaboration and communication, and our Krew gets together for both KKO and Kamp Kustomer each year.
About Engineering at Kustomer
At Kustomer, engineering sits at the heart of our mission: to deliver AI-powered, human-first support at scale. As a SaaS company, our product is our business, and every line of code written by our Engineering and Product teams powers meaningful customer experiences.
We’re not just building software—we’re shaping the future of customer service through cutting-edge agentic AI. Our Agentic Platform is responsive, context-aware, and built for real-time, multi-channel support—including native AI Voice. Our AI doesn’t just automate simple tasks—it reasons, learns from outcomes, and partners with humans to resolve even the most complex conversations. Our engineers are solving hard, high-impact problems with the autonomy to innovate and the support of a hiring culture grounded in empathy, inclusivity, and excellence.
What makes Kustomer exciting is the visible momentum we’re creating in the market. In our Summer 2025 launch, we introduced over 25 new features including AI Agents for Reps, smarter automation tools, expanded omnichannel capabilities, and powerful data management enhancements.
The engineering team directly fuels the evolution of strategic service across four pillars: smarter data, scalable automation, seamless engagement, and measurable, adaptive support.
Whether it's launching real-time AI assistants embedded in the Platform, deploying compliant voice consent flows, or supporting live chat at Shopify checkout, engineers here don’t just build—they drive customer outcomes.
If you’re excited to work with curious, driven teammates and leading-edge technology, join the Kustomer Engineering team!
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HIPAA Compliance
All roles at Kustomer may involve handling sensitive personal data.
Benefits
Kustomer offers an array of benefits including competitive salaries and stock options. In the U.S. we offer 100% healthcare coverage, 401K, WiFi and Mobile reimbursement, and a generous vacation policy; in the UK we also offer pension, supplemental health insurance and other perks.
Diversity & Inclusion at Kustomer
Kustomer is committed to bringing together individuals from different backgrounds and perspectives.
We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together.We are proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, Veteran status, or any other legally protected status.
Disclaimer: Kustomer only contacts candidates from company email addresses ending in kustomer.com and does not seek funds from candidates in any circumstances.