The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:

As a Product Support Representative, you will work with FIS clients to provide in-depth product support. You will take incoming inquiries to resolve customer concerns raised during installation, operation, maintenance, or product application.

About the team:

The role of a Product Support Representative offers tremendous growth at FIS, as it offers opportunities to learn, progress and excel in your career with our company. You will be joining the Client Experience Team who is responsible for supporting FIS Securities Finance Processor – A leading front, middle and back-office system for securities financing. Job functions within this product line require client service skills, alongside market and product knowledge, which you will build during your time on the program. You will be trained in issue troubleshooting and resolution of complex financial solutions software and client facing support systems.

What you will do:
Provide in-depth product support to FIS clients by resolving incoming inquiries
Troubleshoot problems with malfunctioning software applications and recommends corrective action
Respond to customer product inquiries via telephone or in written internet-based email or chat sessions
Document customer information and recurring technical issues to support product quality programs and product development
Recreate and resolve client issues in test environment, identifies/documents how applications and systems interact to support business processes

What you bring:
BA or MA degree in: Computer Science, Finance, Math, Business, Management, Economics or similar
Fluency in English – speaking and writing
3+ years of relevant experience in application Maintenance and Support
Self-starter who is able to work individually with minimum guidance in challenging environments
Excellence in managing customer relationships
Knowledge of investment banking and securities lending will be a plus
Computer/technical literacy (Microsoft Office: Word, Excel, Power Point)
Excellent written, verbal, and inter-personal communication skills
Analytical and problem-solving skills
Strong desire to learn the products, processes, and related industries
Team player and willing to progress in a rapidly changing environment
Highly motivated and keen to succeed

What we offer you:
Competitive salary and excellent bonus package
Training across core financial, sales and FIS solutions
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A modern, international work environment and a dedicated and motivated team
A variety of career development tools, resources, and opportunities
The chance to work on some of the most challenging, relevant issues in financial services & technology
Great workspaces with dedicated and motivated colleagues

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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