As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:
As a Business Systems Analyst, you’ll act as the voice of the customer to ensure that our teams continue to deliver more best-in-breed products that advance the way we pay, bank and invest.

You’ll work as part of a team in a scrum setting and must be a self- motivated, proactive, and out-of-the-box thinker.

What you will be doing:

Perform operational activities for Incident, Problem, Change Management and other existing IT Service Management functions
Schedules, plans, facilitates, and documents all Change Advisory Board (CAB) meetings
Assists in the development of all aspects of new IT Service Management functions, including and not limited to functional requirements gathering, documentation, system/tool design, measure and reporting, audit plan, training, and organizational roll out
Collaborate with all applicable teams to ensure alignment between ITSM processes and the business workflows that they support
Monitors the efficacy of established ITSM processes using trend analysis, adherence tracking, and automated reporting. Reports findings to Manager of ITSM & Business Applications for feedback/action
Assists with documentation and administrative support for Major Incident response and Problem Management investigations
Compiles ITSM reports on a monthly and quarterly, and as needed basis for leadership
Works with applicable teams to coordinate training on established ITSM pillars and is responsible for ensuring all training documentation is accurate and up to date. This includes but is not limited to employee onboarding, annual training and system training
Creates and updates ITSM process documentation, including and not limited to user guides, policy documents, process flows, and training materials
Using available data, works to propose, implement, communicate, and organize roll out of Continual Service Improvements of established IT Service Management functions
Provide on-call rotation support during non-business hours for deployments, changes, or major incident response

What you will need:

Proficiency in communication practices and techniques
Knowledge of the production requirements for printed material, television and/or radio advertising
Knowledge of project management methods and techniques
Proficiency in managing media representatives
Excellent verbal and written communication skills to technical and non-technical audiences of various s levels in the organization, e.g., executive, management, individual contributors
Excellent problem solving and time management skills managing multiple deadlines
Proficiency to operate independently

What we offer you:

A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:

A voice in the future of fintech
Always-on learning and development
Collaborative work environment
Opportunities to give back
Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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