Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

FIS is the world’s largest global provider dedicated to banking and payments technologies. You will be joining an existing team of Fraud Support Associates based within our Birmingham Office. Our team is fast-paced, friendly, diverse and always determined to provide the best possible solutions to clients and customers.

What you will be doing

Minimise fraud losses and regulatory breaches for FIS and FIS clients through multiple processes including Customer Due Diligence and Transaction Monitoring.

To monitor and investigate transaction-based alerts to identify potentially fraudulent transactions in an efficient and timely manner
To perform investigations using account holder information in conjunction with alternative sources to verify and validate information and to maintain a focus on a fair outcome for the customers.
To follow client defined processes for customer contact and account blocking strategies
To contact account holders or other 3rd parties to attempt to validate activity
To follow client defined processes for customer contact and account blocking strategies
Liaising with banks (branches and fraud contacts) during investigations
Subject matter expert on the processes and procedures provided to clients by the managed service
Assist in regular Specialist meetings to identify opportunities to improve service provision
Analyse fraudulent claims to identify fraud model opportunities.
Conducts research to identify possible threats and minimize exposure to financial loss.
Promotes new tools and processes to become more proactive and effective in risk appreciation and treatment.
Assists management with the development and implementation of financial strategies and plans that minimize financial risk and provide maximum protection to organizational assets.
Regular weekend shifts

What you bring:

Experience in a financial crime team / department for a retail bank or FIS business process outsourcer, or significant experience in a financial services organisation.
Understanding of AML customer due diligence processes and procedures.
Knowledge of local financial regulations.
An understanding of fraud compliance standards relating to banking products and card payment processes.
Excellent analytical and organizational and decision-making skills
Excellent customer service skills
Excellent verbal and written communications skills
Team building and coaching
Excellent time management
Ability to work both independently and in a team environment

What we offer you

35 working hours per week, Monday to Sunday with agreed shifts between 8am to 8pm; inclusive of working 3 weekends out of 8.
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities.
A competitive salary.
A variety of career development tools, resources and opportunities.
A work environment built on collaboration, flexibility and respect

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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