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Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor's Degree

Travel Percentage :

15 - 25%

Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:
As a Business Systems Analyst, you’ll act as the voice of the customer to ensure our teams deliver best-in-breed products that advance the way we pay, bank, and invest. You’ll work with an experienced team and must be a self-motivated, proactive, and dynamic thinker.

• You stay engaged with your customer during projects, keep them informed of your progress, and ensure they are progressing with their deliverables.

• You leverage your skills with Windows Desktop / Server, SQL, Linux, and general IT administration, to deliver successful implementations of FIS products running on those platforms. The IT generalist is a champion here, being able to identify, troubleshoot, and engage the correct technical resources on both the FIS and customer side.

• You translate technical product specifics and client challenges into clear and concise stories for technical and non-technical people.

• You grow your knowledge of FIS Products, IT tools, and technologies to:

  • Provide guidance to customer IT staff regarding FIS products.

  • Build automation and enhance procedures for product implementations.

  • Deliver excellence for our current and future products.

  • Stay active in growing our team, your experience, and your career.

Please note: This is a full-time position with a required hybrid schedule in one of our posted locations.

Current and/or future sponsorships are not available for this position.

About the team:
FIS Core PC Product Implementations is the client onboarding liaison between our client’s technical staff and the FIS products they are onboarding to. We enable our customers to be successful with FIS products for various banking cores; when our customer is successful, so are we. Each customer’s business is unique; we listen to customers to understand their environment, then advise their IT staff as they decide how to best deploy and administer our products, adhering to product requirements.

What you will be doing:

• Following established procedures for the products you will be working with.

• Work directly with client, project, and/or program managers to implement FIS products successfully, within product specifications, scope of work, and established timeframes. Projects vary in size from self-driven to enterprise-wide programs.

• Identifying implementation process issues or improvement opportunities, then working with senior team members to enhance implementation procedures and test.

• Support, as required, issues and questions encountered between onboarding start, go-live activities, and client support turnover.

• Drive and track your multiple assigned projects scheduled throughout the year.

• Completing any "paperwork" required as part of the project workflow.

• Partner with your direct and indirect team to collaborate, learn, and deliver successful solutions.

What you will need:

• Must have strong Windows Desktop / Windows Server administration and troubleshooting skills.

• Customer facing role providing hands on/off technical software implementation, guidance, and training to customer’s technical staff. Must be strong with professional presentations, written, and verbal communications.

• Ability to address technical and non-technical audiences, shifting your conversation between all experience levels. Comfortable addressing both C-level and entry-level staff often in the same call.

• Ability to learn, understand, and communicate system architectures from high level to granular details. Translate the technical to the non-technical and vice-versa.

• Comfortable with training customer’s technical staff on how to implement and administer FIS products.

• Able to own issues from start to finish, including identification, research, and delivery of resolution.

• Able to maintain a flexible schedule for implementation go-live events. After-hours and weekend support is to be expected depending on client or project requirements.

• Comfortable with working both remotely from home and/or in an office facility.

• Professional home office environment with reliable high-speed internet access.

• Able to work with and troubleshoot common off the shelf software / hardware.

• Functional understanding of Active Directory and related IT infrastructure essentials (User Accounts, RAID, TLS, SSL, SAN, RAM, CPU, VDI, NAS, Citrix, Terminal Server, Thin Client, AS400).

• Strong with SQL Server administration (installation, security, maintenance, database backup / restore).

• Basic SQL query, windows scripting, and data entry.

• Strong network troubleshooting skills (ping, tracert, tnc, firewalls, ports, NAT, IP, proxy, DNS).

• Functional with common business software, Office 365 suite, Outlook, Teams, SharePoint, Browsers, VPN, authenticators.

• Travel is not expected, but ability to travel if required.

Added bonus if you have:

• Experience with Windows PowerShell, Batch, T-SQL, OpenQry, or other scripting.

• Experience with server / desktop virtualization and thin clients.

• Experience with Business Intelligence systems and concepts.

• Experience with Change Management, Business Continuity, and Disaster Recovery concepts.

• Experience with IIS, Red Hat Enterprise Linux, File Transmission, and Tomcat.

• Experience with certificates and encryption.

• Experience with Java, OpenJDK, and Java based applications.

• Experience with Point-Of-Sale (POS) hardware devices / teller systems / cash registers.

• Experience with highly regulated industries, financial organizations, banking core, and teller solutions.

• Experience working in high security, change restricted, audited environments.

• Experience with being a user of ServiceNOW, Planview, Workday.

• Experience with cloud architecture and concepts, Azure, AWS, etc…

• Experience with IBM Cognos Analytics, IBM ACS, or IBM iSeries AS400.

• Experience in a technical sales organization, managed IT services provider, SaaS, PaaS.

• Experience with SDLC and project leadership / management skills.

• Experience with customer service, technical support, service delivery rollouts, remote control software, virtual conferences.

What we offer you:
A career at FIS is more than just a job. It’s the change to shape the future of fintech. At FIS, we offer you:
• A voice in the future of fintech
• Always-on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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