Service Delivery Analyst II
Railz
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor's DegreeTravel Percentage :
15 - 25%As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
Role location: Hybrid (three days in-office, two days virtual)
What you will be doing:
Validation and Analysis of issues reported by the end-user for user interfaced application of card management tool and financial transactions
Coordination of issues to respective support for both application and infrastructure
Prioritizing and resolving Level 1 issues and perform escalation to L2, L3 support and echo the same to stake holders
Collaboration with internal and external groups for requirements necessary for the investigation of an incident
File Service Request and Incidents through a ticketing tool and monitor delivery within SLA
Prepare weekly and monthly deck for open and resolved Service Requests and Incidents
Gather and monitor updates of serviced Incidents and Service Requests from the client through weekly meeting session
Other related duties assigned as needed.
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What you will have:
Bachelor’s degree in Computer Science, IT, and any related Technical courses.
Candidate must have at least 2 years of relevant work experience as application support in Financial Services.
Experience as L1 Support for incidents through email support.
Proficiency in MS Office: Word, Excel, PowerPoint, and Outlook is a must.
Experience in preparing and performing presentations.
Fluent in English for both verbal and written communication
Experience on any card management system and/ or retail banking is a plus.
Experience in using ServiceNow is a plus
What we offer you :
At FIS, you can learn, grow and make an impact in your career. Our benefits include:
Flexible and creative work environment
Diverse and collaborative atmosphere
Professional and personal development resources
Opportunities to volunteer and support charities
Competitive salary and benefits
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Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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