The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

About the role:

The Chief Operations Officer (COO) is a Pre-Approval Controlled Function (PCF-42) under the Central Bank of Ireland’s regulatory framework. The COO is responsible for overseeing the operational infrastructure of the institution, ensuring resilience, efficiency, and compliance across all operational domains. This role is critical to delivering strategic objectives, maintaining regulatory standards, and supporting sustainable growth.

What you will be doing

Operational Strategy & Execution
- Develop and implement operational strategies aligned with the institution’s business goals and regulatory obligations.
- Ensure seamless execution across core operational areas including payments, customer service, IT systems, and business continuity.
Regulatory Compliance & Governance
- Ensure all operational activities comply with Central Bank of Ireland regulations, including SEAR and Fitness & Probity standards.
- Support the institution’s authorisation and reporting obligations to the Central Bank.
Risk & Resilience Management
- Oversee operational risk frameworks, including incident response, disaster recovery, and cybersecurity.
- Collaborate with the Chief Risk Officer and other executives to ensure robust risk mitigation and resilience planning.
Technology & Systems Oversight
- Lead operational technology initiatives, including systems integration, automation, and digital transformation.
- Ensure operational systems support customer experience, data integrity, and regulatory reporting.
Cross-Functional Leadership
- Work closely with the CEO, CFO, and other senior leaders to align operations with strategic priorities.
- Lead and develop high-performing operational teams, fostering a culture of accountability and continuous improvement.
Customer Experience & Service Delivery
- Ensure operational processes deliver consistent, high-quality customer experiences.
- Monitor service levels, operational KPIs, and customer feedback to drive improvements.

What you bring

Proven experience in senior operational leadership roles within regulated financial services (e.g., banking, payments, insurance).
Deep understanding of Irish and EU regulatory frameworks, including Central Bank of Ireland requirements.
Strong track record in operational strategy, risk management, and systems implementation.
Experience managing cross-functional teams and complex operational environments.

Regulatory Requirements

Must meet the Central Bank’s Fitness and Probity standards, including:
- Demonstrated competence and capability
- Integrity and ethical conduct
- Financial soundness

Subject to pre-approval and ongoing compliance monitoring under the PCF-42 designation

What we offer you:

Flexibility to achieve your desired work/life balance including paid time off for community work
A multifaceted job with a high degree of autonomy and a broad spectrum of opportunities
The chance to work on the most challenging and relevant issues in financial services & technology
A broad range of professional education and personal development possibilities – FIS is your final career step

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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