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Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Computer Engineering

Data Center Operation

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

The Data Center Analyst will be responsible for managing and supporting the physical infrastructure of client-based data center. This role ensures operational excellence, compliance with Aon policies, and coordination with internal teams and third-party vendors to maintain a secure and efficient environment.

What you will be doing

• Device Handling: Manage all server, network, security and storage device-related processes within the data center.
• Technical Support: Provide onsite "Hands and Feet" support for hardware and equipment management.
• Access Coordination: Manage data center access in compliance with client faced policies and procedures. Coordinate 24/7 access for third-party providers as needed.
• Documentation: Create and maintain Standard Operating Procedures (SOPs) for all in-scope responsibilities. Update connectivity documentation for network patching (servers, storage, switches) and data/digital circuits. Maintain cabinet and row configuration documentation.
• Physical Data Center Work: Engage with Client faced facilities team for tasks such as rack/un-rack devices, cabling, and equipment relocation. Provide onsite support for physical needs (e.g., hard reboot, media changes, cable checks).
• Vendor Coordination: Work with third-party vendors (IBM, Dell, HP, EMC) for support activities. Escort vendors onsite and ensure work is performed on appropriate equipment.
• Validation: Confirm with technical resources that all work has been successfully completed.
• Shipping & Storage: Package IT equipment for shipment and coordinate with facilities/shipping vendors. Ensure all equipment in storage areas is documented per Client faced standards.

What you bring:

• Minimum 2 years of work experience
• Experience in data center operations and facility management.
• Strong understanding of hardware handling, cabling, and connectivity documentation.
• Ability to coordinate with multiple stakeholders and vendors
• Familiarity with Client faced policies and compliance standards preferred
• Knowledge of ITSM tools such as SNOW and CMS.
• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
• Ability to persuade and influence others on the best approach to take
• Ability to multi-task, deal with predefined deadlines

What we offer you:

• At FIS, you can learn, grow and make an impact in your career.
• Extensive Health Benefits Program along with the Family Protection Plan
• Best-in-class career mobility options across the globe
• Award-winning learning offerings for career development
• Adaptable home - office work model
• Opportunity to work with global teams and client

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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