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Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Associate's DegreeGENERAL DUTIES & RESPONSIBILITIES • Investigates known error conditions and follows prescribed error correction procedures. • Recognizes abnormal processing conditions and determines appropriate actions required to resolve issue(s) and complete processing. • Makes use of available documentation to resolve errors. • Maintains the production scheduling system and new/improved work procedures. • Researches and resolves user problems as well as issues and problems with software systems, production processing and production environments. • When solving a mainframe production or system problem, makes effective use of tools and resources, utilizes manuals, write-ups and other tools as an aid in solving the problem. Contacts others experienced in area for ideas about problem. • Follows escalation procedures when appropriate to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job. • Coordinates testing of applications, systems, processes and procedures, hardware and/or software changes. • Analyzes and implements changes or additions to software systems and production procedures. • Trains internal customers (employees) on changes, new systems or new procedures. • May identify new tools, technology or processes that improve the overall processing environment or processing efficiency. • Assists in the definition of external and internal customer problems and needs. Discusses expectations with customers. May explain solutions directly to customers where appropriate. • Maintains the production support disaster recovery/business continuity plans. Coordinates and conducts disaster recovery testing as required, documents test results and documents modifications required for future testing. • Completes project assignments and special projects commensurate with job expectations. • Other related duties assigned as needed. EDUCATION REQUIREMENTS High school diploma or GED. Associate’s or Bachelor’s degree is preferable or the equivalent combination of education, training, or work experience. GENERAL KNOWLEDGE, SKILLS & ABILITIES • Knowledge of client objectives and business priorities and FIS role in achieving those objectives and priorities • Knowledge of costs/benefit implications of products and services • Ability to understand real need behind client stated needs, to anticipate client future needs, to discern business opportunities in client needs and work effectively with multiple client contacts • Skill in solving client business problems • Proactivly take steps to better client relationships • Ability to show concern for needs, feelings and issues of clients, to communicate that client’s business is valued, to meet client perception of high quality/best value services and products and to ensure commitments are accomplished according to client specifications • Ability to respond to client questions or needs even if outside area of responsibility • Ability to communicate effectively verbally and in writing • Ability to establish and maintain effective working relationships with employees, clients and public FIS JOB LEVEL DESCRIPTION Entry level professional role. Basic skills with moderate level of proficiency. Completes basic problem or trend analyses, and recommends actions to avoid recurrence. Works under close supervision without latitude for independent judgment. Consults with senior peers and team leads on non-complex issues to learn through experience. Typically requires up to three years of experience in computer operations and operations problem-solving experience.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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