Companies you'll love to work for

Role location: Hybrid (three days in-office, two days virtual)

ABOUT THE TEAM:

The team implements and supports Treasury and Payment solutions in Public Cloud environments (AWS/Azure), focus is around platform delivery and operational support using SRE principles

What you will be doing:

• Build software solutions and systems to manage platform infrastructure and applications.

• Partner with development teams to improve services through rigorous testing and release procedures.

• Participate in system design consulting, platform management, and capacity planning.

• Improve reliability, quality, and time-to-market of our suite of software solutions.

• Build monitoring that alerts on symptoms rather than on outages.

• Run the production environment by monitoring availability and taking a holistic view of system health.

• Measure and optimize system performance, with an eye toward pushing our capabilities forward, getting ahead of customer needs, and innovating to continually improve.

• Provide primary operational support and engineering for multiple large, distributed software applications.

• Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding.

• Create sustainable systems and services through automation and uplifts.

• Balance feature development speed and reliability with well-defined service level objectives.

• Partner with stakeholders to design and deliver a reliable, scalable, secure, and performant platform.

• Stay current on technical trends to suggest innovative tools and approaches to problems.

• A proactive approach to spotting problems, areas for improvement, and performance bottlenecks.

• Identify and resolve problems promptly to meet and improve service levels and standards.

What you will need:

• 4 to 8 years of experience in IT operations, infrastructure management, or related technical roles.

• Public Cloud (AWS) – Hands-on experience with AWS services for infrastructure and application hosting.

• Infrastructure as Code (Terraform) – Strong experience in writing and managing Terraform scripts for provisioning cloud resources.

• Containerisation & Orchestration – Kubernetes (EKS) deployment and management experience.

• Observability & Monitoring – Proficiency with tools like CloudWatch, Grafana, Prometheus, and Splunk for monitoring and alerting.

• Scripting & Automation – Ability to automate tasks using Python, PowerShell, and Bash.

• Operating Systems – Solid experience with Windows and Linux environments.

• DevOps & CI/CD – Working knowledge of DevOps practices and CI/CD pipelines (e.g., Jenkins, GitHub Actions, or similar).

• IT Operations & Support – Strong troubleshooting skills for production environments, including application and system components.

• Problem Analysis & Resolution – Skilled in diagnosing and resolving failures in applications and infrastructure.

• Documentation & Communication – Ability to create technical documentation and communicate effectively with technical and non-technical stakeholders.

• Excellent Soft Skills – Analytical, decision-making, problem-solving, time management, and customer service skills.

Nice to have:

• ServiceNow – Experience using ServiceNow for ticket and incident management.

• Harness.io – Familiarity with Harness.io for CI/CD deployments.

• Azure Cloud – Exposure to Microsoft Azure services.

• Certifications – AWS or Azure certifications.

• Serverless Computing – AWS Lambda experience.

• Database Knowledge – PostgreSQL administration or development experience.

• Domain Knowledge – Understanding of Capital Markets and financial services industry.

• Event Correlation & Analysis Tools – Experience with IT event correlation and analysis software.

• Disaster Recovery/Business Continuity – Familiarity with DR/BC planning and support.

• Leadership & Mentoring – Ability to guide junior technical staff and act as a mentor.

What we offer:

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment

• Diverse and collaborative atmosphere

• Professional and personal development resources

• Opportunities to volunteer and support charities

• Competitive salary and benefits

#LI-CV1