We are seeking a highly skilled Site Reliability Engineer (SRE) with strong expertise in platform engineering, infrastructure reliability, cloud operations, and automation. The ideal candidate will play a key role in ensuring the performance, stability, scalability, and security of our production environments while partnering closely with development and operations teams to build resilient, self‑service platforms.

What you will be doing:

Infrastructure Reliability & Systems Engineering

Manage, tune and support enterprise environments across:
AIX: LPARs, PowerVM/VIOS, NIM, storage, tuning
Linux: RHEL, SUSE, Ubuntu—performance, security hardening, system services
Windows Server: IIS administration, clustering, GPO, patching
Support and optimize:
Oracle databases (RAC, Data Guard, RMAN, SQLNet/capacity tuning)
IIS web infrastructure (app and thread pools, SSL/TLS, ARR, logs)
Load balancers (F5 BIG‑IP, HAProxy—monitors, iRules/policies)
Akamai CDN/WAF, caching, edge configuration
Ensure operational excellence in backup/restore, patching, DR, and capacity management
Provide enterprise application support (mission‑critical in‑house systems—performance, reliability, release operations)
Monitoring, Observability & Event Management
Monitor system health and respond to incidents with a focus on rapid recovery and root‑cause analysis and long-term remediation
Administer and optimize monitoring and observability tools including Splunk, Dynatrace, BigPanda, Zabbix, SiteScope, Wireshark and Idera.
Build and maintain robust logging, metrics and tracing stacks.
Develop dashboards, alerts, and automated remediation workflows.
Drive post‑incident reviews and continuous improvement initiatives.

Performance & Scalability

Conduct capacity planning and performance tuning across infrastructure and applications.
Identify systemic issues and architect resilient solutions.
Collaborate with engineering teams to optimize systems for reliability and performance.
Automation & Platform Engineering
Automate provisioning and operations using Ansible, PowerShell, Bash, and Python.
Implement Infrastructure‑as‑Code using Terraform/Ansible
Build internal self‑service tools to reduce manual work.
Administer IBM Tivoli Workload Scheduler (TWS): workload automation, job streams, monitoring.

Security, Compliance & Governance

Implement OS/middleware hardening, SSL/TLS certificate management, vulnerability remediation.
Experience in high compliance environments (SOC2, HIPAA, FedRAMP, ISO27001).
Partner with security teams to remediate vulnerabilities and ensure environment hardening.
Support compliance requirements through automation, logging, and operational controls
Follow ITIL processes for change, incident, and problem management.
Deployment & Release Engineering
Own, manage, and execute deployments across UAT, Production and DR.
Maintain and optimize deployment runbooks, build artifacts, and environment promotion workflows.
Implement safe‑deployment strategies including blue/green, canary, rolling, and feature‑flag‑based releases.
Coordinate with development and DevOps teams to ensure deployment readiness, including configuration, dependencies, and release validation.
Troubleshoot deployment issues, manage rollbacks, and ensure post‑release stability.
Enhance and maintain CI/CD pipelines to improve deployment predictability, reliability, and auditability.
Integrate deployment telemetry into observability tools to detect release-related anomalies early.
Enforce deployment quality gates, configuration consistency, and compliance requirements.
Support continuous improvement of release processes, reducing manual steps and incorporate automated releases eliminating deployment toil.

Collaboration & Continuous Improvement

Partner with DevOps, application, database, and network teams.
Maintain documentation, runbooks, diagrams, and standards.
Contribute to release planning, environment readiness, and cross‑team coordination.

What you will need:

12 + years of experience in SRE, DevOps, or platform engineering roles.
Expertise with AIX, IBM mainframe, Linux, Windows, Oracle, IIS.
Proven experience building resilient, scalable, and highly available systems.
Extensive use and experience using AI tools (e.g. Copilot, ChatGPT) for troubleshooting and development
Experience with Splunk, Dynatrace, BigPanda, Zabbix, SiteScope, Idera, and IBM TWS.
Experience with database optimization, advanced load balancer configurations, web application firewall tuning.
Cloud and containerization experience (e.g. AWS, IBM cloud, Azure, GCP).
Strong scripting and automation skills. (e.g. Python, Bash, PowerShell).
Familiarity with common enterprise application architectures, including multi‑tier (web/app/db), service‑oriented architecture (SOA), microservices, message‑driven/event‑driven systems, API‑centric integration patterns, and distributed system design principles.

Soft Skills

Translate complex technical concepts into clear, business‑friendly language and communicate expectations, risks, and solutions effectively with clients
Communicate effectively with clients at all levels—technical and non‑technical—building trust while understanding their goals, constraints, and success criteria, and proactively managing expectations through clear, timely, and transparent dialogue.
Commitment to continuous improvement. Investigating issues across multi‑layered systems, identifying root causes and anticipating blockers before they occur
Strong collaboration with cross functional teams (dev, ops, security, product).

What we offer you:
At FIS, you can learn, grow and make an impact in your career.

Extensive Health Benefits Program along with the Family Protection Plan
Best-in-class career mobility options across the globe.
Award-winning learning offerings for career development.
Adaptable home - office work model.
Opportunity to work with global teams and clients

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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