Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

FIS Prophet is an actuarial production platform consisting of a suite of applications covering model development through to results and for automating end-to-end production workflow. Prophet is used by many global insurance organizations, and the role will allow you to be part of the Prophet application support team, as part of the FIS Insurance Client Experience team.

What you will be doing

Your primary responsibilities will be to provide a high level of client experience in form of support and technical expertise for helping clients get the best use out of the applications and to further develop the product.

Principal Responsibilities: The successful candidate will be involved in all the following aspects of the role:

Support – help clients resolve problems related to the Prophet application and other associated applications under Insurance Risk Suite. Types of activities include:
- Identify Infrastructure issues related to applications.
- Assist in solving complex issues technical and/or functional issues.
- Software licensing assistance
- Guidance in how to improve the user experience of Prophet and other associated applications.
Excellent analytical skills along with good communication skills.
Recommend customer training or consulting support where required
Experience of supporting end users on products in financial domain across the globe.
Problem solving and assessment of technical/functional support to clients.
Working with clients to help them get the most out of Prophet and other associated applications under Insurance Risk Suite.
Document – Contribute to Teams online knowledge base and client support documentation; develop and maintain procedural and policy documentation.
Generate Ideas to Automate repetitive administrative tasks and improve operational efficiency.

What you bring:

Knowledge / Experience

1-3 Years of experience in Application, Production Support with Windows Trouble Shooting
Experience of working in a Product/Application Support teams operating in multiple shifts
Good knowledge of troubleshooting windows issues, Knowledge of permissions on Windows.
Knowledge of database architecture and database administration
Knowledge of Windows/Networking with experience with Microsoft Desktop and Server operating systems and technologies.
Knowledge of cloud and desktop infrastructure, including workstations, servers, networks, virtual technologies – AWS & Azure is a plus.
Knowledge of Windows PowerShell is a plus.
Knowledge of MS SQL is a plus.
Experience using FIS Prophet Professional or other modelling application(s) is an add on.
Familiarity with the fundamental principles of ITIL

Qualifications

Bachelor’s or Master’s Degree in technology related field, or other relevant field of study, or the equivalent in education and experience.
ITIL v3 Foundation or higher desirable

Competencies

What you bring:

Excellent oral and written communications skills
Strong problem-solving and diagnostic skill skills
Ability to work effectively with minimum supervision with a strong sense of ownership.
Customer service and team focus
Working knowledge of diagnostic utilities (desirable)
Ability to think laterally - suggest pragmatic solutions to complex IT issues.
Be a self-starter with the ability to work effectively with minimum supervision and take responsibility for own development.

What we offer you

A modern, international work environment and a dedicated and motivated team
A competitive salary and benefits
A variety of career development tools, resources and opportunities
Time to support charities and give back in your community
A fantastic range of benefits designed to help support your lifestyle and wellbeing
Great workspaces with dedicated and motivated colleagues
A broad range of professional education and personal development opportunities
A work environment built on collaboration, flexibility and respect

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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