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The world of finance moves fast. At FIS, we’re faster. Our teams are empowered to learn, grow, and make an impact–in their careers and communities. We deliver innovation that advances the way the world pays, banks and invests. If you want to grow personally and professionally, we’d like to know: Are you FIS?

Who are we?

We are a group of problem solvers ready to rapidly react to emerging issues and thrive in a fast-paced environment. We couple our analytical skill and mind-set with excellent communication skills in order to deliver an exceptional client experience and solutions for FIS clients and their customers.

What motivates us?

Our people feel motivated when skills and professionalism are called upon to solve a big problem, be it a complex issue or high stakes scenario. We feel empowered when we are responsible for, and trusted to do, the right thing to ensure a great outcome for a client.

Without a highly functional incident management operation ready to come to our clients’ assistance when they are most in need, the revenue, client satisfaction and growth FIS provides to clients would not be possible.

About the role:

As an Incident / Problem Management Analyst II, you will act as a critical first responder for our clients, ensuring that essential services remain stable, resilient, and restored quickly when issues arise. Your analytical mindset, strong communication skills, and ability to stay calm under pressure will allow you to navigate complex incidents and deliver exceptional outcomes for FIS clients around the globe.

What you will be doing:

• Ownership of incident and question tickets, with a requirement to investigate and resolve these within specific turnaround times
• Develop knowledge of the Payment Services industry, and FIS systems and products
• Cultivate client and internal FIS stakeholder relationships
• Supporting clients out of hours, ensuring essential services are functioning

What you will need:

• Effective problem-solving abilities / analytical skills
• Excellent communication in English
• Ability to work efficiently as both a member of a team as well as an individual
• Ability to prioritize workloads and manage conflicting deliverables
• A flexible approach is required to respond to variable workloads that may require additional hours to be worked. The role will require participation in a rota providing 24-hour on-call out of hours support (following completion of relevant training and/or probation)

Added bonus if you have:

• Educated to degree level or equivalent in an analytical or numeracy related subject
• Experience in the credit card or Financial Services industry
• Previous experience of working in a client focused / customer service environment
• Experience of working to service level agreements

What we offer you:
At FIS, we are as committed to growing our employees’ careers as our own business. We offer:

• Opportunities to innovate in fintech
• Inclusive and diverse team atmosphere
• Option to work fully remotely, with the necessary equipment provided by the company (computer, monitors, accessories).
• Development opportunities by using the company's on-line training database and LinkedIn Learning.
• Contract of employment with competitive salary and excellent benefits: private health insurance for employees and their family, group life insurance, pension plan, lunch and sport's card.
• Organization of work in accordance with the philosophy of work-life balance.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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