Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

The Client Incident Management (CIM) team is responsible for leading end‑to‑end response to client‑impacting incidents, ensuring timely service restoration, clear communication, and strong coordination across technical, operational, and leadership groups. The team plays a critical role in maintaining client trust, managing high‑severity outages, and driving continuous improvement in incident handling.

What you will be doing

Leading incident bridges for high‑severity (P1/P2) client issues and driving rapid service restoration.
Coordinating across cross‑functional teams (Product support, Platform, Network, Application,DB, etc.) to ensure aligned and timely technical actions.
Providing clear, concise, and time‑bound updates to clients, leadership, and stakeholders.
Maintaining complete incident documentation (timeline, impact, actions taken, recovery steps).
Driving post‑incident reviews and ensuring corrective actions are tracked to closure.
Ensuring adherence to CIM processes, communication cadences, and escalation standards.

What you will be doing:

Strong hands‑on experience in Incident Management within IT operations or service environments.
Solid understanding of ITIL practices (especially Incident, Problem, and Change Management).
Proven ability to perform under pressure, manage high‑impact outages, and make quick, sound decisions.
Excellent communication skills with the ability to simplify technical issues for non‑technical stakeholders.
Experience working with ITSM tools such as ServiceNow, QuickBase or similar platforms.
Strong analytical mindset and attention to detail for documentation, reporting, and post‑incident analysis.
A customer‑centric approach, with ownership, accountability, and urgency as core working attributes.

What we offer you:

An exciting opportunity be a part of World’s Leading FinTech Product MNC
To be a part of vibrant team and to build up a career on core banking/payments domain
A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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