We are FIS. Our technology powers the world’s economy and our teams bring innovation to life. We champion diversity to deliver the best products and solutions for our colleagues, clients and communities. If you’re ready to start learning, growing and making an impact with a career in fintech, we’d like to know: Are you FIS?

About the Role:

As an Analyst Sr Lead, Business Systems Analysis, you shape and optimize complex business processes through advanced technology solutions—driving major digital transformation initiatives. In this role, you will be a senior leader for a new cross-functional program focused on digital AI experiences, helping define system requirements, design intelligent workflows, and guide implementation of next-generation AI-enabled capabilities. You will operate with significant autonomy, leading large projects, partnering with business and technology stakeholders, and ensuring successful delivery of digital, data, and AI-powered enhancements at scale. Experience with AI, automation, or machine-learning–enabled systems is considered a strong asset.

What you will be doing:

Apply expertise in business systems to identify, prioritize, and deliver innovative technology solutions—including AI-driven digital experience enhancements.
Lead end-to-end analysis activities for a major new initiative focused on digital and AI-enabled customer and employee experiences.
Evaluate, recommend, and implement system and workflow enhancements to support scalability, automation, and intelligent process design.
Analyze complex data to extract insights and translate them into actionable business and technical requirements.
Document, align, and translate business requirements into detailed specifications, user stories, and acceptance criteria.
Ensure systems and processes comply with regulatory, industry, and organizational standards.
Manage major project deliverables and testing activities to ensure solutions meet business and technical expectations.
Act as a senior liaison across business partners, engineering teams, data/AI groups, and executive leadership.
Support change management efforts and providing leadership during system rollouts.
Continuously assess digital and operational efficiency; propose AI-enabled enhancements to drive innovation.

What you will need:

10+ years of related work experience in business systems analysis or similar roles.
Mastery of business systems analysis, process optimization, and data-driven solution design.
Proven capability leading large, complex, cross-functional technology initiatives.
Strong analytical skills with experience interpreting and structuring complex data into actionable insights.
Advanced understanding of system architecture, integration points, and workflow automation.
Knowledge of financial services, regulatory expectations, and secure system design.
Ability to influence decisions and communicate effectively with executive stakeholders.
Experience across full SDLC, including requirements, testing, and deployment.
University degree or equivalent experience; advanced degree or skills-based mastery preferred.

Added Bonus if you have :

Experience with AI technologies, intelligent automation, conversational AI, ML-enabled workflows, or digital transformation.
Certifications such as CBAP, PMI-PBA, or similar.
Experience with enterprise technology platforms (ERP, CRM, workflow automation, analytics tools).
Background in regulatory, compliance, or financial-services environments.
Cloud solution exposure and advanced data visualization skills.

What we offer you:

Flexible and creative work environment
Diverse and collaborative atmosphere
Professional and personal development resources
Opportunities to volunteer and support charities
Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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