As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

About the role:
As an Analyst Senior, Business Systems Analysis, you’ll be working to:

Maintain knowledge of an assigned set of clients in terms of their business and their solutions/configuration.
Provide technical support to assigned clients and their respective Business Account/Relationship Managers, including ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation
Identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Global Payments' revenue while providing Business Technical Support until closure

What you will be doing:

Continues education of the industry, system, module and product, and uses that information to inform the client.
Reacts to complex client inquiries and conducts research to solve issues within established guidelines.
Continues knowledge transfer for resolving client (and multi-client) issues in accordance with the Issue Resolution Methodology. Includes clarifying impact with clients, validating through internal research, facilitating technical interactions, tracking issue status, validating corrective actions and proposing communication of the resolution to the client. Assigned as contact with the client to either resolve client’s issue or propose definition of client’s problem for subsequent action.
Participates in calls with technical, account management, vendors and/or the client when necessary, and updates issue tracking systems, while keeping the client informed.
Analyses and evaluates client-initiated complex changes, including options maintenance requests, through client consultation about best practices and internal research. Performs maintenance on accounts. Verifies system changes made and ensures the outcome is accurate.
Builds client relationships through accurate and timely communication. Establishes credibility through knowledge of systems and product functionality. Understands clients' business needs and objectives and identifies opportunities to promote new products and services.
Interprets complex technical client issues including API support. Assists in determining root cause analysis and identifying technical changes needed. Translates for internal teams and stakeholders. Advocates for the client within Global Payments while striving to meet the needs of both parties.
Develops functional requirements and specifications to support mid complexity client customization, system changes on the back of client projects or implementation requests.
Responsible for the creation of solution documents, change requests, verification, client support and communication for mid complexity non-development and implementation projects.
Supports 24x7 on-call on a rotation basis.
Developing professional expertise, applies company policies and procedures to resolve a variety of issues. Ability to multitask, able to analyse problems and offer solutions.
Works on problems of complex scope where analysis of situations or data requires a review of a variety of factors. Exercises judgment within defined procedures and practices to determine appropriate action. Builds productive internal/external working relationships.
Extends knowledge of bankcard business requirements and process flows

What you will need:

Relevant experience or degree: Bachelor's degree or the equivalent of training and experience
Typically, minimum 3 years’ relevant experience Includes consulting with clients to meet business needs
Understanding of web development practices and has practical experience in testing APIs
Excellent knowledge of English, written and verbal.
Works independently on new projects or assignments

Added bonus if you have:

Relevant experience in the credit card industry

Experience with Postman and/or Thunder client would also be an advantage

Database development skills in Oracle PL/SQL. Scripting programming knowledge would be beneficial

What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:

Flexible and creative work environment
Diverse and collaborative atmosphere
Professional and personal development resources
Opportunities to volunteer and support charities
Competitive salary and benefits

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Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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