Project Manager, BPS Client Service & Support
Railz
Operations, Customer Service
Poland · Tampa, FL, USA · Poznań, Poland · Orne, France · Complexo do Alemão, Rio de Janeiro - State of Rio de Janeiro, Brazil · Przemyśl, Poland · Red Street, Newcastle ST5 7AH, UK
Position Type :
Full timeType Of Hire :
Experienced (relevant combo of work and education)Education Desired :
Bachelor of Computer ScienceTravel Percentage :
0%Job Description
At FIS, our technology and our people are moving forward. We advance the way the world pays, banks, and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?
About the team
The Asia EMEA Business Support Team sits within the wider Global Business Support Group and provides Project Management, Business Analysis and Subject Matter Expertise across the BPS Transfer Agency Function to both internal and external clients.
In your role as a Project Manager, BPS Client Service & Support responsibilities will include:
- Leading end‑to‑end client projects and implementations within the BPAS Transfer Agency function, from initiation through delivery and closure
- Owning the full project lifecycle, including definition of scope, timelines, milestones, budgets, risks, dependencies and deliverables
- Creating, maintaining and executing detailed project plans, ensuring delivery on time, within budget and according to agreed quality standards
- Coordinating cross‑functional project teams, including internal departments, external clients and vendors/subcontractors
- Managing vendor and subcontractor activities, tracking deliverables and ensuring alignment with overall project objectives
- Acting as the primary project point of contact for clients and internal stakeholders, managing expectations and driving issue resolution
- Monitoring project progress and risks, proactively identifying issues and implementing mitigation plans
- Preparing and delivering regular project status reports, steering committees updates and client communications
- Facilitating project governance, including status calls, planning sessions and project reviews with clients and internal teams
- Ensuring operational readiness and smooth handover from implementation to BAU
- Supporting problem investigation and resolution, including recreating client issues in test environments when required
- Continuously improving project delivery, applying lessons learned, best practices and process improvements
What you bring:
a bachelor’s degree in business, computer science or related discipline or the equivalent combination of education, training, or work experience
proven ability to manage complex projects in a client‑facing environment
the ability to communicate ideas both verbally and in written form in a clear, concise, and professional manner
the ability to understand and apply concepts
the ability to handle projects commensurate with job expectations
the ability to analyze and solve problems using learned techniques and tools
team skills, including the ability to establish and maintain effective working relationships both internally as well as externally
flexibility, versatility, dependability
organizational and time management skills
excellent customer service skills that build high levels of customer satisfaction for internal and external clients
a resourceful nature, proactive in gathering information and sharing ideas
the ability to work both independently and in a team environment
flexibility of hours as required
What we can offer you:
working in an innovative and flexible environment within an established global company
becoming a part of a team of talented experts
convenient office location (Sienna 75 Street, Warsaw, Curie-Skłodowskiej 12 Street, Wrocław, Przemysłowa 3 Poznań)
possibility to work completely/partially remotely after Covid19 – we are open to your needs
comprehensive onboarding process
flexible working hours and a good work-life balance
contract of employment
competitive salary with including private health insurance for employees and their family, group life insurance, pension plan 5%
language courses within working hours
on the job coaching and support
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