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Business Systems Analyst II

The world of finance moves fast. At FIS, we’re faster.
We deliver innovation that advances the way the world pays, banks and invests. Join a team where you can grow, make an impact, and build meaningful client relationships. Are you FIS?

About the role:

As a Business Systems Analyst II, you will support an assigned portfolio of clients as their primary technical point of contact. You will analyze business requirements, translate them into technical specifications, support release and change management activities, and help clients use FIS card and payment solutions efficiently and effectively.

What you will be doing:

• Acting as the main technical contact for assigned clients

• Analyzing business requirements and guiding clients toward standard, scalable solutions

• Converting requirements into detailed technical specifications and securing sign‑off

• Maintaining client system documentation and configurations

• Supporting product demos and identifying opportunities to extend solution usage

• Participating in release and change management activities

• Executing project work for simple to medium‑complexity initiatives

• Providing occasional first‑line Service Desk support, including severity assessment and SLA monitoring

What you will need:

• Bachelor’s degree in Information Technology or a related field, or equivalent experience

• Experience in business or systems analysis, programming, or issue analysis within financial services software environments

• Working knowledge of SQL (data analysis, querying, issue investigation)

• Understanding of APIs and system integrations (REST, message-based communication)

• Basic knowledge of Linux/Unix environments and application logs

• Familiarity with release, change or incident management processes (e.g. ITIL-based environments)

• Understanding of card business, transaction processing, and payment schemes

• Strong analytical and problem‑solving skills

• Proactive mindset with the ability to identify gaps and clarify technical requirements

• Very good English communication skills

• Ability to manage multiple priorities and work effectively both independently and in a team

What we offer you:

• Opportunities to innovate in fintech

• Inclusive and collaborative team culture

• Learning and development via internal platforms and LinkedIn Learning

• Competitive employment contract with benefits (private healthcare, life insurance, pension plan, lunch and sports card