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Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Associate's Degree

Product Support - IBMiseries/AS400 – Rotational Shifts - Pune

In an increasingly competitive environment, organizations must deliver strong performance while meeting stringent reporting and information demands. Our Managed Services team supports clients by providing reliable, high‑quality service and a clear technology strategy that supports both current needs and future growth.

The team is also responsible for the processing and distribution of Referential & Settlement market data received from exchanges to all FIS products (CMD ecosystem). These datasets are critical prerequisites for downstream back-office systems, ensuring accurate clearing, settlement, and reporting processes.

Role Overview

Managed Service Analyst II provides technical and production support for IBMi/AS400 environments and CMD/GDS and GMI applications, ensuring stable operations, timely issue resolution, and reliable client service delivery in a CX support model.

What You Will Do

• Provide in-depth technical and product support for IBMi/AS400-based CMD/GDS and GMI systems.
• Handle client queries via email, phone, and support channels with professionalism, accuracy, and adherence to SLAs.
• Troubleshoot and resolve production issues such as batch failures, exchange delays, pricing discrepancies, and system errors.
• Investigate AS400 job failures, CL programs, and message queues (MSGW), recommending and implementing corrective actions.
• Monitor processing of Referential and Settlement market data from exchanges, ensuring accurate distribution to CMD and downstream FIS platforms.
• Monitor daily production cycles, file processing, and system interactions to ensure operational stability.
• Document client issues, RCA findings, recurring incidents, and support activities for audit and continuous improvement.
• Reproduce and analyse production issues in controlled environments across IBMi and integrated platforms.
• Collaborate with cross-functional teams (development, infrastructure, downstream systems) to resolve dependencies and enhance service quality.

What You Bring

• Should have 1-4 years of experience in IT Support
• Hands‑on experience in a production support environment, preferably on IBMi/AS400 , Linux.
• Strong SQL skills with experience in DB2/400; knowledge of Oracle PL/SQL is an advantage.
• Sound understanding of AS400 operations (CL commands, job tracking, subsystems, spool files) and comfort with Unix/Linux commands.
• Ability to diagnose and resolve application, batch, or system‑level issues efficiently.
• Strong written and verbal communication skills with a customer‑focused mindset.
• Ability to multitask, work independently, and collaborate effectively in high‑pressure environments.

Additional Requirements

• Willingness to work in rotational shifts supporting global clients
• Strong analytical and problem-solving capabilities
• Experience in banking, financial markets, or derivatives domain preferred
• Ability to manage client expectations and deliver consistently within SLAs
• Good to have: Knowledge of Linux/Unix environments and Azure Cloud platforms (basic cloud operations, monitoring, and deployments)

Qualifications

• Bachelor’s degree in computer science or related field.

Competencies

• Fluent in English.
• Strong collaboration, organization, and documentation skills.
• Self‑driven with the ability to work both independently and within a global team.

What We Offer

• A role with significant responsibility and growth potential.
• Professional development and career advancement opportunities.
• Competitive salary and benefits.
• The backing of FIS, a global leader in financial technology with 50+ years of experience and 53,000 employees serving 20,000 clients worldwide.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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