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Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team:

Our Service Delivery team operates at the core of mission-critical financial technology, ensuring stable, secure, and high‑quality operations across payment platforms and production environments.
We lead end‑to‑end service delivery, combining operational excellence with strong governance to consistently meet service level agreements, including 24/7 availability and responsiveness.
The team is responsible for ensuring production stability, managing incidents and escalations, and safeguarding business-critical applications through robust operational controls and recovery processes.

• We work closely with clients, internal engineering teams, and IT operations to align on priorities, resolve issues effectively, and continuously improve service performance and reliability.

Our structure emphasizes strong leadership, coaching, and accountability, enabling teams to perform at pace while maintaining high standards of quality and compliance.
We actively drive resource optimization and cost efficiency, ensuring the right capabilities are deployed to meet evolving business and client demands.

What you will be doing

Own end-to-end service delivery for mission-critical payment operations

• Accountable for the stability, security, and performance of production environments supporting financial services at scale.

• Ensure consistent delivery against stringent service level commitments, including high availability and operational responsiveness.

Lead operational strategy and execution

• Define and drive the service delivery strategy, aligning operational capabilities with business priorities and client expectations.

• Translate strategic objectives into actionable plans across IT operations, resource models, and service improvement initiatives.

Provide leadership to high-performing, distributed teams

• Lead, mentor, and develop managers and specialists, building a strong culture of accountability, performance, and continuous learning.

• Ensure effective workforce planning, capability development, and succession readiness.

Drive governance, risk management, and operational control

• Establish and enforce robust operational controls, including incident management, escalation governance, and compliance with internal policies.

• Ensure resilience through effective backup, recovery, and disaster recovery strategies.

• Own critical incident resolution and executive-level communication with clients and internal stakeholders.

• Build trusted relationships with clients, ensuring transparency, proactive communication, and confidence in service delivery.

Drive continuous improvement and cost efficiency

• Identify, prioritize, and implement operational improvements to enhance performance, scalability, and cost effectiveness.

• Champion initiatives in automation, standardization, and optimization across IT operations.

Collaborate across technology, product, and business leadership

• Partner with senior stakeholders across IT, engineering, and business teams to define operational priorities and future direction.

• Contribute to broader IT strategy and transformation initiatives.

What you bring:

Strategic Leadership & Ownership

• Ability to define and execute service delivery strategy aligned to business and client priorities

• Strong executive presence with decision-making under pressure and ambiguity

• Long-term vision to evolve operations toward scalable, future-ready models Operational Excellence & Service Management

• Deep understanding of IT production operations, service lifecycle, and control frameworks

• Proven ability to run high-availability environments (24/7 operations, SLAs, performance)

Strong capability in incident, problem, and escalation management at scale Risk, Governance & Resilience

• Strong risk management mindset with experience in operational controls and compliance frameworks

• Expertise in business continuity, disaster recovery, and safeguarding critical systems

• Ability to establish and enforce governance across distributed teams and environments

• Ability to build trusted client relationships through transparency and consistent delivery

• Strong communication skills tailored to executive stakeholders (internal and external)

• Experience managing escalations with a focus on client confidence and outcome control

People Leadership & Organizational Development

• Proven track record in leading, coaching, and developing high-performing teams

• Strong resource planning and workforce optimization capabilities

• Ability to drive accountability, performance culture, and cross-team collaboration

Continuous Improvement & Transformation

• Ability to identify and drive operational improvements, efficiency gains, and cost optimization

• Strong focus on automation, standardization, and process maturity

• Experience contributing to broader IT strategy and transformation initiatives

Technical & Domain Expertise

• Solid understanding of IT systems, networks, and application environments

• Knowledge of SDLC, testing practices, and financial technology domains (preferably payments/banking) [

• Ability to bridge technical and business perspectives in decision-making

What we offer you:

• An exciting opportunity be a part of World’s Leading FinTech Product MNC

• To be a part of vibrant team and to build up a career on core banking/payments domain

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities

• A broad range of professional education and personal development possibilities – FIS is your final career step!

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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