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We’re Scan.com, the digital health scale-up making diagnostics accessible, fast, and transparent. Our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day.

We’re doing diagnostics differently, with a portfolio of brands tailored to both patients and providers, all backed by our world-class customer operations team. Our B2C marketplace simplifies booking a scan, making it as straightforward for patients as booking a hotel. Our B2B platforms provide live scheduling at the point of care and harness AI to ease workflows for physicians, attorneys, and providers.

We’re looking for a Medical Records Coordinator at an exciting time - we’ve successfully launched multiple platforms and products, raised over $70m in VC funding, reached profitability, and have a growth trajectory of over 100% YoY.

WHAT YOU WILL BE GETTING INVOLVED IN:
We’re seeking a hard-working and diligent Medical Records Coordinator to ensure the accuracy and organization of our medical records and provide outstanding support to attorneys and clients.
As a rapidly scaling business, you can expect your role to develop over time. However, some of the types of things you could be getting involved in are:

• Maintaining various files, logs, medical records ensuring accuracy and completeness of information

• Assembling patients' health information including patient symptoms, medical history, exam results, reports, and billing

• Reviewing and ensuring all patient forms are completed, properly identified, signed, and are uploaded in preferred style

• Communicating as needed with physicians and other health care professionals to clarify and obtain information

• Submitting requested documentation to physicians or for use in legal actions while following patient consent and confidentiality protocols

THE TOP 5 THINGS WE WANT YOU TO ACHIEVE IN YOUR FIRST YEAR ARE

• Optimize medical records and billing operations to support business growth

• Enhance communication skills for patient and physician satisfaction

• Implement new processes for efficiency and scalability

• Foster positive stakeholder relationships to support cross-functional collaboration

• Grow as a leader on the team and mentor future hires on processes and best practices

WHAT YOU MIGHT BRING TO THE TABLE:
You don't need to tick all the boxes to apply for this role. Whether it's your first role or your fifth role, we believe everyone can add value and that everyone should want to learn. However, these might be some of the ways you are currently adding value:

• You have a go-getter mentality, pay high-attention to detail, and are hyper-organized

• You have outstanding written and verbal communication skills

• You have experience maintaining accuracy of patient's medical records, and have some working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing, and reimbursement protocols

• You can comfortably navigate the MS Office Suite, particularly MS Excel

• You have worked in the legal industry (the personal injury space would be a huge plus)

HOW WE WILL INTERVIEW YOU:
We try to keep our interview process short and we can move through the stages quickly. Due to availability, there may be a change to the order of the interview process, but generally speaking, this is what you can expect:

• Introductory call/interview with Devin, our Senior Talent Parter. The call is via telephone and will last around 30 minutes.

• Should it feel like there is an initial fit for all, we will invite you to a video call with the hiring manager for around 45 minutes. This is a more structured interview that will deep-dive into the role and technical needs.

• All of our roles will have a small assessment stage. This might be in person, a take-home assessment, or further video calls. Length varies, but we’re mindful of your time and try to keep it as simple as possible.

• Offer!

BENEFITS:
We go beyond the basics with our benefits package. Here’s what you can expect from us:

• Salary of $50,000

• 401k

• Healthcare, Vision and Dental

• All the equipment needed for you to do your role effectively

• Flexible working

• Remote or hybrid working options

• Personal Development budgets

• 18 days PTO plus public holidays

• 10 paid sick days

• Inclusive policies designed by our team, for our team

Diversity at SCAN.COM

Scan.com is committed to eliminating discrimination and encouraging diversity within our team.

We strive to provide equality and fairness for all job applicants and employees, and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences.

We are opposed to all forms of unlawful treatment and discrimination.

Our ambition is for our team and its Board to be representative of the diversity in society, and for every employee to feel respected and able to bring their best selves to work.