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We’re Scan.com, the digital health scale-up making diagnostics accessible, fast, and transparent. Our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day.

We’re doing diagnostics differently, with a portfolio of brands tailored to both patients and providers, all backed by our world-class customer operations team. Our B2C marketplace simplifies booking a scan, making it as straightforward for patients as booking a hotel. Our B2B platforms provide live scheduling at the point of care and harness AI to ease workflows for physicians, attorneys, and providers.

This role will be remote.

WHAT YOU WILL BE GETTING INVOLVED IN:

As a Patient Accounts Specialist, you will be the stateside representative of our respective subsidiary/PC brand. Our team collaborates closely with both internal and external partners to ensure alignment and seamless processing of patient orders.

The Legal Operations department comprises three separate teams: Medical Records, Patient Accounts, and Reductions. This role will report to the Patient Accounts Manager, who oversees all Patient Accounts Specialists and their respective offshore teams (mature markets).

Legal Operations (at large) is the 3rd stage of 4 in our business:

1st - Scheduling, 2nd - InterOps (day of scan), 3rd - Legal Ops, 4th - Finance

As such, we work cross-functionally internally to act as a communications leader for our external partners, discussing how the diagnostic testing went, where the reports are located, and any necessary invoicing involved.

As a part of the Patient Accounts team, we get involved after the scan is completed. Our team ensures that all demographic and case information is correctly noted and that the necessary parties receive their documents. Moving forward, our team maintains regular contact with the patient’s representation and/or the responsible insurance company to ensure timely payment.

As a scale-up business, you can expect your role to develop over time. Here are some of the types of things you could be getting involved in:

• Quality Assurance Checks

• Pattern Recognition/Discrepancy Flagging

• Legal Communications (including but not limited to: case managers, lawyers, insurance companies, third-party retrieval companies, etc.)

• Project work as needed

• Offshore leadership (mature markets)

• Weekly meetings with fellow Patient Accounts Specialists (trend discussion)

THE TOP 5 THINGS WE WANT YOU TO ACHIEVE IN YOUR FIRST YEAR ARE:

1. Develop a strong relationship with internal cross-functional teams relating to the assigned market

2. Develop strong relationships with external partners (law firms, clinics, third-party companies)

3. Identify patterns/discrepancies proactively to avoid reactive responses

4. Ownership of metrics (phones, emails, QA/send, case updates) specific to the assigned market/brand

5. Project ownership - development of processes, plan/time management of expected finish, ability to pivot as changes present themselves, etc.

WHAT YOU MIGHT BRING TO THE TABLE:

You don't need to tick all the boxes to apply for this role. Whether it's your first role or your fifth role, we believe everyone can add value, learn, and grow. However, these might be some of the ways you are currently adding value:

• Working knowledge of HIPAA and other medical insurance regulations and terminology

• Previous experience working in electronic health/medical record systems

• Previous experience in MS Office products, especially Excel

• Ability to manage high-volume patient updates using multiple systems in a fast-paced environment

• Making calls to law firms for case updates and case manager emails

• Maintaining various files, logs, and medical records to ensure accuracy and completeness of information

• Interacting with attorneys and case managers via call and email regarding patient records and payment status

• Resolve questions using our training guides and deduce the answer, reaching out as above when unclear

• Fluency in Microsoft Office (Excel), Slack, and willing to learn proprietary software (migration and forward workflows)

HOW WE WILL INTERVIEW YOU:

We keep our interview process short and straightforward, and we’re a nimble team that can progress at a rapid pace. Here are the stages you can expect, but we might switch up the order of each step depending on team availability:

1. Introductory call/interview with Devin, our Senior Talent Partner. The call will be made via telephone and is expected to last approximately 30 minutes.

2. If there is an initial fit for all, we will invite you to a 45-minute video call with the hiring manager. This is a more structured interview that will deep-dive into the role and technical needs.

3. All of our roles will have a small assessment stage. This may be in-person, a take-home assessment, or additional video calls. The length varies, but we’re mindful of your time and strive to keep it as simple as possible.

4. Offer!

BENEFITS:

We go beyond the basics with our benefits package. Here’s what you can expect from us:

• Salary range of $50,000 - $60,000

• 401k

• Healthcare, Vision, and Dental

• All the equipment needed for you to do your role effectively

• Flexible working

• Remote or hybrid working options

• Personal Development budgets

• 18 days PTO plus public holidays

• 10 paid sick days

• Inclusive policies designed by our team, for our team

Diversity at SCAN.COM

Scan.com is committed to eliminating discrimination and encouraging diversity within our team.

We strive to provide equality and fairness for all job applicants and employees, and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences.

We are opposed to all forms of unlawful treatment and discrimination.

Our ambition is for our team and its Board to be representative of the diversity in society, and for every employee to feel respected and able to bring their best selves to work.