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We’re Scan.com, the digital health scale-up making diagnostics accessible, fast, and transparent. Our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day.

We're doing diagnostics differently, with solutions tailored to both patients and providers, all backed by our technology and world-class customer operations team. Our B2C marketplace simplifies booking a scan, making it as straightforward for patients as booking a hotel. Our B2B platforms provide live scheduling at the point of care and harness AI to ease workflows for physicians, attorneys, and providers.

We're looking for a Head of Radiology Services at an exciting time: we've successfully launched multiple platforms and products, raised over $100m in VC funding, reached profitability, and have a growth trajectory of over 100% YoY.

WHAT YOU WILL BE GETTING INVOLVED IN:

The Radiology Services team is the operational and technical backbone of Scan.com's imaging delivery engine. You will own the end-to-end flow of every imaging order from the moment a scan is completed through to report delivery to the referring provider, encompassing image receipt, radiologist routing, report quality assurance, and final delivery. A meaningful percentage of studies today require manual intervention due to errors in metadata, routing, image matching, or report formatting. Your job is to systematically eliminate those failure points while keeping the operation running in real time.

You will inherit and drive forward an in-flight stabilization program that is already underway to automate and modernize the interoperability layer. You will not be starting from scratch, but you will be accountable for landing these projects, measuring their impact, and defining what comes next.

You will report directly to the SVP Operations, with a dotted line to the COO, working closely with Product, Integrations, and Clinical leadership. This is a hands-on leadership role that sits at the intersection of operations and technology: you must be able to run a daily operation under pressure while simultaneously architecting the systems that make that pressure unnecessary.

As a scale-up business, you can expect your role to develop over time. Here are the types of things you will own:

Operational Execution & Case Flow

• Ownership of daily case flow from image receipt through report delivery, including workforce management, coverage scheduling, escalation protocols, and BPO partner oversight across onshore and offshore teams

• Real-time operational monitoring: daily huddles, dashboard-driven and predictive reviews of key metrics (TAT, error rate, backlog age, exception volume), and proactive intervention before delays compound

• First line of escalation for operational issues, including image acquisition failures, report chasing, mismatched studies, and case flow delays

• Stakeholder relationship management with radiologists, referring providers, imaging centers, and external partners, owning turnaround time performance, disaster recovery communications, and post-incident reviews

Technical Architecture & Interoperability

• Ownership of the connectivity tech stack: defining and evolving the DICOM routing, image storage, PACS integration, and data exchange architecture that supports a scaling, multi-state, multi-payer imaging business

• Driving the migration of radiology groups to standardized integration formats (structured data over PDF), establishing and enforcing data standards at the point of acquisition to reduce downstream error rates

• Overseeing the deployment and scaling of automated image matching infrastructure at imaging centers and automated routing logic for radiologist assignment

• Evaluating and making build/buy/partner decisions on integration middleware, with a clear view of what "great" looks like in imaging interoperability at scale

• Working with Engineering and Integrations to ensure new imaging center onboarding includes connectivity standards from day one, reducing the re-onboarding debt that currently drives manual work

Systematic Improvement & Automation

• Partnering with Product to design and ship solutions that reduce manual intervention rates, with a target of building systems capable of handling millions of images without proportional headcount growth

• Identifying and deploying high-leverage AI and automation initiatives across the case flow: auto-routing on image receipt, automated report QA, error pattern detection, and predictive TAT monitoring

• Owning the error taxonomy and driving root-cause elimination through process, product, and integration changes rather than staffing

• Comprehensive error reporting and closed-loop feedback: ensuring every failure mode is tracked, categorized, and fed back into the product roadmap

P&L, Metrics & Team Leadership

• Own the P&L for the Radiology Services business unit

• Metrics ownership: weekly and monthly KPI reviews tied to SLA targets covering report delivery turnaround, error rates, error resolution speed, and time-to-routing

• Team leadership: 1:1s, performance management, goal-setting, and building an environment where high-performers thrive, and operational discipline is the norm

• Cross-functional collaboration: bridging Operations, Product, Integrations, and Engineering to align priorities and execute improvements

THE TOP 5 THINGS WE WANT YOU TO ACHIEVE IN YOUR FIRST YEAR:

1. Land the interoperability stabilization program: Take ownership of the in-flight automation and integration projects. By month 3, you should have a clear status on every workstream, have closed or deprioritized what is not delivering, and be driving the remaining projects to measurable completion against our published SLA targets for report turnaround and error rates.
   

2. Decommission legacy systems and enforce integration standards: Complete the migration away from legacy PACS workflows. Ensure every active radiology group is operating on a standardized, automated integration format. New imaging center onboarding should include connectivity standards by default, not as a retrofit.
   

3. Build the team and operating cadence: Establish clear roles, performance expectations, and daily operating rhythm (huddles, KPI reviews, monthly business reviews). By month 6, the team should view you as a fair, outcome-focused leader they want to work for, and all teams should be running with clear SLAs and accountability.
   

4. Reduce manual intervention rates through product and automation: Work with Product to deploy high-leverage automations (auto radiologist assignment, automated report QA, image matching infrastructure at additional sites). Deliver a measurable reduction in the percentage of studies requiring human intervention, with a clear roadmap to single-digit exception rates.
   

5. Own stakeholder relationships and build trust: Build proactive communication channels with radiologists, referring providers, and imaging center partners. Reduce complaint escalations. Establish yourself as the operational point of contact that external partners trust for responsiveness and follow-through.
   

WHAT YOU MIGHT BRING TO THE TABLE:

You don't need to tick all the boxes to apply for this role. Whether it's your first leadership role or your fifth, we believe everyone can add value, learn, and grow. However, these might be some of the ways you are currently adding value:

• Operational DNA: You have experience running mission-critical processes in a scaling organization. You're comfortable with ambiguity, wear multiple hats, and have shipped improvements in high-pressure, resource-constrained environments

• Process and workflow fluency: You understand business process flows, can map dependencies, and have designed solutions to eliminate redundancy and accelerate throughput. You think in terms of end-to-end systems, not individual tasks

• Imaging technology fluency: You should have an opinion of what ‘great’ looks like when it comes to the technologies used to store, transfer, and route images.

• AI and automation mindset: You're fluent in the mechanics of AI and automation (RPA, workflow tools, LLMs). You can evaluate tools, assess ROI, and work with Product to identify high-leverage automation opportunities. You view AI as a way to move humans from execution to judgment

• Product-first thinking: You prioritize system improvements over hiring or ad-hoc fixes. When a bottleneck appears, your first instinct is: 'Can we build a product solution?', not 'Let's hire more people.' You're comfortable pushing back on requests that don't align with this principle.

• Team leadership: You can inspire and manage small, high-leverage teams. You set clear goals, provide candid feedback, and create accountability without micromanagement. You attract top talent because people want to work for you

• Healthcare/clinical literacy: Experience in healthcare operations, imaging, radiology workflows, or clinical operations is a plus but not required. What matters is your ability to learn quickly and ask sharp questions

• Comfort with distributed operations: You've managed or coordinated teams across multiple locations or worked with BPO/offshore partners. You understand the unique challenges of remote operations and can drive accountability across distance

• Data-driven decision-making: You live in dashboards, analytics tools, and metrics. You can translate data into insight and adjust plans based on what the data is telling you. You're skeptical of gut feeling and demand first-principles reasoning

• Communication skills: You articulate complex operational trade-offs clearly to stakeholders at all levels. You can present to radiologists and external partners with confidence and listen to feedback without defensiveness

HOW WE WILL INTERVIEW YOU

We keep our interview process short and sweet, and we're a nimble team that can progress at pace. Here are the stages you can expect, but we might switch up the order of each step depending on team availability:

• Introductory call/interview with our Senior Talent Partner. The call is via telephone and will last around 30 minutes

• Should it feel like there is an initial fit for all, we will invite you to a 45-minute video call with the hiring manager. This is a more structured interview that will deep-dive into the role and operational needs

• All of our roles will have a small assessment stage. This might be in person, a take-home assessment, or further video calls. Length varies, but we're mindful of your time and try to keep it as simple as possible

• Meet the founders and/or other team members. Again, the length varies depending on how many people are involved and whether in person or via video call.

• Offer!

BENEFITS

We go beyond the basics with our benefits package. Here's what you can expect from us:

• $170k - $200k

• 401k

• Healthcare, Vision, and Dental

• All the equipment needed for you to do your role effectively

• Flexible working

• Remote or hybrid working options

• Personal Development budgets

• 18 days PTO plus public holidays

• 10 paid sick days

• Inclusive policies designed by our team, for our team

Diversity at SCAN.COM

Scan.com is committed to eliminating discrimination and encouraging diversity within our team.

We strive to provide equality and fairness for all job applicants and employees, and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences.

We are opposed to all forms of unlawful treatment and discrimination.

Our ambition is for our team and its Board to be representative of the diversity in society, and for every employee to feel respected and able to bring their best selves to work.