Product Operations Manager
Product, Operations
New York, NY, USA
We’re Scan.com, the digital health scale-up making diagnostics accessible, fast, and transparent. Our technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day.
We're doing diagnostics differently, with solutions tailored to both patients and providers, all backed by our technology and world-class customer operations team. Our B2C marketplace simplifies booking a scan, making it as straightforward for patients as booking a hotel. Our B2B platforms provide live scheduling at the point of care and harness AI to ease workflows for physicians, attorneys, and providers.
WHAT YOU WILL BE GETTING INVOLVED IN
Product operations sits between strategy and execution. It is the function that turns a product team's intent into repeatable delivery, and turns delivery into learning. At Scan.com, that work spans the full product surface, from acquisition and integrations to fulfillment and post-scan experiences, and it touches almost every function in the company.
As Product Operations Manager, you will partner closely with our product management team to build the rituals, documentation, and reporting infrastructure that make our product org run well. Your success will not be measured by how much you personally ship, but by how much better the teams around you ship because of the systems you put in place.
This role will suit someone who takes real pride in the craft of operations: someone who finds a well-written playbook satisfying, who can hold the details of five workstreams at once without dropping context, and who is already using AI as a core part of their own operational practice.
As a scale-up business, you can expect your role to develop over time. Here are some of the types of things you could be getting involved in:
Design and coordinate rollout plans for new product features, working with PMs, Engineering, Design, and Operations to sequence launches, manage dependencies, and ensure the right teams are prepared to support what ships
Create and maintain product documentation that supports both internal training and external communication, including feature briefs for internal enablement, release notes for partners and providers, and reference materials that keep stakeholders informed as the product evolves
Partner with the data team to monitor post-release analytics, helping the product team understand whether launches are landing as intended and surfacing signals that suggest a feature needs iteration, promotion, or reconsideration
Coordinate cross-functional sign-off for feature launches, ensuring the appropriate leaders across Engineering, Operations, Legal, and Clinical have reviewed and approved before release, with clear documentation of decisions and open items
Build and maintain a product knowledge base that is structured for AI agent consumption from day one, including designing information architecture that supports reliable retrieval, writing content that survives being chunked and re-assembled, and iterating on quality based on how well downstream agents perform against it
Support the product team on OKR planning and monitoring: helping to translate strategy into measurable objectives, tracking progress against them, flagging when priorities may need to shift, and reporting product impact to the wider organization in a way that builds shared understanding
THE TOP 5 THINGS WE WANT TO SEE IN YOUR FIRST YEAR
A more predictable release rhythm. By the end of your first quarter, we would expect the product team to have a clearer, more repeatable cadence around how features are rolled out. Sign-offs happen at the right stage, the right people are informed, and launches feel less improvised.
A knowledge base that powers AI workflows. The documentation you produce is trusted by both humans and agents. Teams reference it before asking questions, and it is already serving as the knowledge base for at least one AI-assisted workflow that meaningfully reduces manual effort inside the product org.
A closer connection between launches and outcomes. In partnership with the data team, you will have helped establish a practice of reviewing post-release analytics for meaningful launches, so the product team consistently learns from what it ships rather than moving straight to the next thing.
OKR reporting that informs decisions. The wider organization has a clearer view of what the product team is working on, why, and how it is progressing. Reporting is timely and useful, and it supports genuine prioritization conversations.
Trusted operator across the product org. Product managers rely on you to keep the machinery running, and cross-functional stakeholders trust the process you have built around launches and communication. Where things were previously ad hoc, they now feel intentional.
WHAT YOU MIGHT BRING TO THE TABLE
You don't need to tick all the boxes to apply for this role. Whether it's your first role or your fifth, we believe everyone can add value, learn, and grow. However, these might be some of the ways you are currently adding value:
Experience in product operations, program management, or a related operational role within a technology company, ideally one where you saw both the messy early stages and the transition toward more structured delivery
A genuine talent for written communication, including the patience to produce documentation that other people find clear, complete, and worth returning to. This role produces a lot of writing, and quality matters
Comfort working with product and delivery metrics: you can partner with a data team to define what success looks like, interpret the results honestly, and communicate the story to stakeholders without either overstating or burying the findings
Strong coordination instincts across multiple stakeholders. You are the kind of person who notices when a sign-off is missing, when a launch dependency is drifting, or when a team needs a nudge, and you handle it without needing to be asked
A collaborative disposition. Product operations depends on influence rather than authority, and you are comfortable working across PM, Engineering, Design, Operations, and Clinical stakeholders in a way that builds trust rather than friction
Genuine AI fluency in your operational practice. You use AI tools daily, you have opinions about which ones work well for which tasks, and you have first-hand experience structuring information so that AI agents can consume it reliably. You can speak concretely to specific workflows you have improved with AI, and ideally to evaluation approaches you have used to check output quality. Candidates who treat AI as an occasional aid rather than a core part of how they work will not be competitive for this role.
Prior experience in healthcare technology, medical imaging, or an adjacent regulated space is a plus, though strong operational fundamentals in another high-velocity domain are equally valued
HOW WE WILL INTERVIEW YOU
We keep our interview process short and sweet, and we're a nimble team that can progress at pace. Here are the stages you can expect, but we might switch up the order depending on team availability:
Introductory call with our Senior Talent Partner, approximately 30 minutes by phone.
Video call with the hiring manager, approximately 45 minutes, a structured conversation about the role and your experience in operations, documentation, and cross-functional coordination.
Assessment stage, which may be a take-home exercise, in-person session, or additional video calls. We're mindful of your time.
Meet leadership and/or other team members.
Offer!
BENEFITS
We go beyond the basics with our benefits package. Here's what you can expect from us:
Competitive salary range, plus performance bonus and equity
401k
Healthcare, Vision, and Dental
All equipment needed to do your role effectively
Flexible and remote/hybrid working options
Personal development budgets
18 days PTO plus public holidays
10 paid sick days
Inclusive policies designed by our team, for our team
Diversity at SCAN.COM
Scan.com is committed to eliminating discrimination and encouraging diversity within our team.
We strive to provide equality and fairness for all job applicants and employees, and never discriminate on the basis of gender, marital status, age, race, ethnicity, religion, or physical differences.
We are opposed to all forms of unlawful treatment and discrimination.
Our ambition is for our team and its Board to be representative of the diversity in society, and for every employee to feel respected and able to bring their best selves to work.